Customer Service Representative

Job Description We are seeking Bilingual and Non-Bilingual Customer Service Representatives for our Middle River, MD location. Must have at least 6 months of previous call center experience. This is a long term contract based position.Non-Bilingual: Pay rate is $17.00/hr. paid on a weekly basisBilingual: Pay Rate is $18.50/hr. paid on a weekly basisAlong with submitting your resume for this position, please complete the Assessment Enclosed:Non-Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=a4c7b8e5fa1ca07cAlternatively, you can go to http://www.eSkill.com click Login, under 'Take Your Test' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link: https://es.eskill.com/es/quiz?testId=91e3a3a6ca531967Alternatively, you can go to http://www.eSkill.com, click Login, under 'Take Your Test', enter the following ID 91e3a3a6ca531967 and select 'GO'Essential Duties and Responsibilities include the following. Other duties may be assigned.Assists customers with the account opening processAccurately explains the terms/conditions and policies/procedures relating to the accountProcesses account payments, perform cash out process at end of shiftConsistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customerPerforms account maintenance, including account changes, adjustments, and statement requestsContacts customers for additional account informationAssists in problem correspondence as requiredPrepares reports including CSR Daily Activity report and cash out reportRequirements:Must be able to submit and pass a criminal background checkMust be able to submit and pass drug screeningMust have exceptional customer service skillsHigh School Diploma PreferredCompany DescriptionSharpened Image Inc is a full service Human Resource Management Firm.Company DescriptionSharpened Image Inc is a full service Human Resource Management Firm.