Customer Support Representative

Job Summary:The Customer Support Representative is the primary contact for our customers. They are responsible for answering inquiries, processing and auditing support cases, providing technical support, and resolving any other customer issues promptly. This role requires strong communication, attention to detail, and problem-solving skills to deliver an excellent customer experience.Duties and Responsibilities:Actioning phonesProcessing and auditing support claimsProviding Technical Support to CustomersHandling customer issuesNavigating complex support issuesMaintaining well written records within HubSpot CRMMeeting customer satisfaction excellenceAdditional duties as assigned by management.Required Skills/Abilities:Experience using a CRM such as HubSpot, Sales Force or something similar.Proficiency in Microsoft Office, Outlook, Word, and ExcelAbility to work in multiple software environments simultaneously.Ability to problem solveAccurate measurement and mathematical capabilityClear, professional communication (verbal and written)Ability to multitask and work under pressureExcellent attendanceMust consistently demonstrate our company’s Core Values: Good Character, Fun, Above & Beyond, Genuinely Cares, and Passionate About WinningEducation and Experience:High School/ GED1–2 years of customer service or call center experience requiredPrior experience handling a high volume of inbound/outbound calls preferredExperience in order entry, data entry, or CRM systems strongly desiredBasic door, frame, and product knowledge is a plusManufacturing or distribution industry background is a plusTechnical support experience or familiarity with product-based troubleshooting preferredPhysical Requirements: Sit for long periods of time.Wear headsetTotal Compensation: depending on experience