Customer Solutions Engineer

Join Our Team as a GeneralistWe're hiring a smart generalist to become an expert on our product and lead customer implementations. You'll guide customers through their Agave journey. This is a unique opportunity to learn a complex B2B product, build long-term relationships with customers, drive sales growth, work closely with engineers, and join a fast-growing team going from $Xm to $XXm in revenue. You will report directly to our co-founder/CPO. Note: no need to have construction/finance experience. No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).What is Agave?Agave is one of the fastest-growing companies you've never heard of, until now. We're the modern data infrastructure platform for construction, the world's third-largest industry and one of its most technologically underserved.Every day, contractors run into the same problem: their business-critical systems don't talk to each other. These systems, for accounting, project management, estimating, payroll, and field operations each hold essential data — from job costs and invoices to budgets and schedules, and are the backbone of how contractors run their business, make decisions, and keep projects moving.When these systems and data live in silos, the result is errors, delays, double-entry, and wasted money. Teams spend countless hours reconciling spreadsheets, chasing down missing information, and trying to stitch together a reliable view of their projects and finances.Agave solves this by being the connective tissue across the industry's most important tools. We integrate and synchronize data across systems so that contractors always have accurate, up-to-date information in real time. That shared data layer unlocks the next step: workflow automations that replace spreadsheets, emails, and one-off processes with reliable, system-driven execution across finance and operations — enabling teams to work faster, make better decisions, and avoid costly mistakes.In just a few years, we've hit milestones most startups never reach: profitable for over 2 years, millions in recurring revenue with multi-year contracts, and backed by Accel, YC, and top executives from Procore, Autodesk, and PlanGrid.We've built something people actually need, in a market most of Silicon Valley ignores — which is exactly why we're winning. The only thing slowing us down is hiring. Our team is small, scrappy, and high-caliber, and we're looking for the next wave of builders who will help take Agave from breakout startup to category-defining company.Why are we hiring this role?We're growing 10% month-over-month. We're closing and onboarding 5-8 new customers per week. We simply can't manage this pace going forward with our current headcount.By hiring for this role, we will expand our capacity to run more sales demos and onboard more customers in a shorter period. This will enable us to sign more customers faster and release a constraint holding us back from hitting our aggressive growth goals this year.You will wear many hats in addition to leading customer implementations, including:Solutions Engineer : you'll understand our customer's needs and configure our tool so it integrates seamlessly with their systems of record (e.g. ERP). You'll be forced to get scrappy, creative, and technical to figure out solutions to unexpected needs and to troubleshoot quirks that arise.Customer Success : you'll build deep relationships with our customers and manage renewal cycles, expansions, and support escalations to ensure they remain happy with our product.Product Manager : you'll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product. You'll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.Sales Engineer : you'll serve as the technical expert in early sales conversations — leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.ResponsibilitiesCustomer Discovery - work with our Sales team to lead technical demos:Guide prospects through how Agave worksAnswer technical questions and position our product in the context of their systemsCustomer Onboarding — own customer onboardings end-to-end (alongside other teammates):Lead customers from sales handoff to full implementation efficiently, working with them 1:1Be their primary point of contact and assume full accountability for their onboardingUnderstand their goals and configure our product to meet their specific needsTrain them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)Create and maintain comprehensive docs for implementation best practices and FAQsBuild strong customer relationships and long-term loyaltyIdentify churn risks and upsell opportunitiesProject Management — project-manage each customer's implementation; manage many at once:Create and share detailed implementation plans, timelines, milestones, open issues, and remaining stepsTroubleshoot issues that arise, working with our product and engineering teams if new features are neededProactively identify and escalate implementation risks; work with cofounders to solve themIdentify feedback, requests, and weak areas of our product; share with our team to drive our product roadmapWork with external partners (e.g. sales partners, resellers, consultants) to align onboarding timelines across parties and systemsProcess Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:Understand the variations in our current processes and key gaps that hinder onboardingCreate a standardized and scalable process that works for hundreds of customersCreate customer education materials (e.g. demo videos) to reduce manual effort required by usWork with product/engineering to build features that improve customer onboardingsDefine + own + improve internal tracking mechanisms and KPIs for customer onboarding timelinesWhat we look forMust have :1+ year of experience in a customer-facing roleExperience at a SaaS startup (highly preferred) OR experience at a top consulting firm / elite company with clear interest in joining an early-stage startupAptitude or demonstrated skill in these areas:Structured troubleshooting: knowing how to debug issues in software in a structured, methodical waySystems thinking: understanding concepts like data types, functional modules, system constraints, and data inter-dependenciesContext-specific communication: producing crisp, customer-safe updates with facts, next steps, and timelines, that pivot context based on audience (e.g. customer CFOs vs. internal engineers)Nice to have :Hands-on experience with B2B SaaS software implementationsHands-on experience demoing SaaS software to potential customersFamiliarity with the construction industryExperience with accounting conceptsExperience working with APIs, SQL, Postman, or similar toolsNo need to have :Experience with Construction or at B2B SaaS/dev tools companiesKey traits:Project Management : you have elite project management and organization skills; you can manage many customer implementations (e.g. 15+) at once and are extremely detail orientedCustomer-Facing : you are excellent with people; you have a