Account Coordinator

Ciranda is a company rooted in five core values which include: Curiosity, Courage, Collaboration, Clarity, and Character. These values shape Ciranda's culture and drive our success, making us a remarkable company to engage with.Job Summary: The Account Coordinator is responsible for managing internal processes for secured business and serving as a liaison to cross-functional teams. This role focuses on supporting customer support and sales teams, improving customer management workflows and support.Responsibilities Customer Agreement and Forecast Management:Act as an extension of the sales team to address demand planning needs with customers by gathering customer forecastsReview historical ordering patterns against forecasts and provide insights to sales account managers and demand planning teams for inventory managementMonitor customer usage patterns and proactively address potential problemsInventory Allocation and Solutions:Provide guidance on inventory scenarios to support sales and order processingExplore solutions for allocation to avoid backordersWork with sales and supply chain teams on inventory allocation and flowDocument decisions and provide insights, advocating for customersCustomer Claims Project Management:Act as the project manager for customer claimsCollaborate with Customer Account Specialists, Sales Account Managers, and Food Safety and Quality team to resolve support claims promptly while communicate with customers efficientlyCustomer Agreement Management and Support:Provide guidance and support with customer agreement set up once agreement negotiations have been completedReview customer agreement pulls and volumes, check in with customer on performance to planProactively update customer agreement plans and convey any changes in customer demand to sales account manager and demand planning teamCustomer Onboarding:Assist the sales team with new client onboarding, including managing the form registration process.Customer Relations:Partner with sales team members to foster strong customer relationship to promote longstanding partnership, promote growth and prevent churnIdentify opportunities for upselling and cross-selling to expand customer use of products or servicesNote customer intelligence and identify improvement opportunities for service or products, escalating to necessary cross functional team and sales account managerAccount Support:Assist with customer account data management and maintenanceAct as a backup for the sales and customer support team functions during times of out of office, travel and as needed.Required Education & ExperienceHigh school education or equivalentMinimum of two years of related experience, such as order fulfillment or sales supportDesired CompetenciesEffective Communication: Clearly and effectively conveys information, ideas, facts, and perspectives with people inside and outside of an organization.Operational Excellence: Understands foundational business elements and performs work efficiently to achieve expected results. Adaptability/Flexibility: Responding effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change.Conflict Management: Skillfully managing conflicts and complaints to achieve goals, overcome challenges, and secure support for plans and projects.Judgement and Accountability: Intentionally make decisions based on careful thought, while also accepting responsibility for actions.