Customer Service Manager

Ready to Lead a High-Impact Service Operation — Not Just Manage One?Exceptional service doesn’t happen by accident. It takes strong leadership, operational discipline, and a manager who knows how to turn people, process, and performance into a competitive advantage.Flexible Benefit Service LLC (Flex) is looking for a Customer Service Manager to lead a critical service organization supporting CDHP, COBRA, FSA, and HSA solutions—and help shape the next phase of our operational growth.This is more than a traditional customer service leadership role. It’s an opportunity to influence strategy, elevate performance, develop talent, and make a visible impact across the business.If you are a hands-on leader who can coach teams, improve service operations, solve problems at the root cause, and raise the bar on the customer experience—we want to talk.Why This Role Stands OutHigh Visibility. High Impact. Real Influence.In this role, you will:Lead and develop a team of service professionals supporting a growing client baseOwn service performance across calls, email, and service workflowsDrive KPI-based accountability, operational discipline, and continuous improvementPartner cross-functionally with Sales, Account Management, IT, Compliance, and Operations leadershipHelp strengthen the service model that supports customer retention and business growthPlay a meaningful role in shaping how service excellence is delivered at FlexWhat You’ll BringWe’re looking for a leader who combines operational rigor with people leadership.You may be a strong fit if you have:3–5+ years leading customer service or contact center operationsExperience managing performance through service metrics, SLAs, QA, and KPIsA track record of coaching and developing high-performing teamsExperience improving workflows, solving operational challenges, and driving efficienciesBenefits administration, healthcare, TPA, CDHP, COBRA, FSA, or HSA experience (strongly preferred)Experience with CRM or service technologies such as Dynamics or similar platformsWhat Success Looks LikeYou know how to move the metrics that matter:Strong service performance and response timesHigh-quality customer outcomesEngaged, accountable teamsContinuous improvement that drives measurable resultsOperational leadership that scales with growthWhy Flex?At Flex, you won’t be stepping into a rigid environment where you simply maintain the status quo.You’ll have the opportunity to:Make a visible impactHelp shape process and performance improvementsWork alongside collaborative, experienced leadersGrow your leadership scopeJoin a company where your ideas and results matterIf You’re Looking For…✔ A leadership role with influence✔ A chance to improve and build, not just manage✔ A growth-oriented organization where you can make your mark✔ A team and culture that values accountability, service, and collaborationThis may be your next move.Apply TodayIf you’re ready to lead, improve, and elevate service performance in a meaningful way, we’d like to hear from you.Apply directly through LinkedIn or contact us at ddennie@flexiblebenefit.com to start the conversation.