Senior Escalations Analyst: Customer Experience Ops

Amazon seeks a Senior Escalations Analyst to join the AWS Platform Experience - Escalations Team in Seattle, WA or New York, NY. You will own large-scale customer escalations, partner with cross-functional teams, and deliver clear executive communications. You'll analyze complex data using Excel and SQL, drive process improvements with senior leadership, and present findings to stakeholders to prevent recurrence and improve customer experiences. #J-18808-Ljbffr