ARB Manager

ARB MANAGER JOB SUMMARY: The Architectural Review Board Manager is responsible for consistently providing outstanding customer service and serving as a point person for each part of the design review process. More specific, the ARB Manager educates Owners and contractors on the Design Guidelines and Association submittal process, prepares and processes applications for the Architectural Review Committee (ARC) Meetings, and creates and sends approved/not approved letters for all submittals and inspections. The ARB Manager documents accurate records of homeowner communication and submittals in paper and electronic systems. The ARB Manager works with Owners and Contractors to verify compliance with approved plans and specifications during the project build process and handles all close-out activities at completion of the build process. Essential Duties & Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations. Follow the proper design review procedures as outlined in the Association's Governing Documents, department's procedures, and as otherwise directed. Interact with Homeowners regarding Design Guidelines, exterior home and landscape modification inquiries, application results, and the design review processes. Interact with Contractors regarding the construction process, community rules and regulations, site inspections and compliance with approved plans and specifications. Maintain a positive and collaborative working relationship with fellow Associates. Sustain a positive and professional relationship with ARC members, consultants, residents, and contractors. Maintain accurate and complete records; document, track, and update design review requests and correspondence in the Association shared drive. Be able to easily recall and communicate design review requests and the homeowner's application details with the Architectural Review Committee (ARC) members and other Associates. Conduct follow-up on application status or other items as needed. Ensures all design review plan submittals for new custom and merchant homes, as well as existing properties are processed within the legal timeframe. Schedule and/or coordinate ARC meeting dates with homeowners, vendors, and the ARC in a timely manner, as needed. Maintain consistent and regular attendance and Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds. Follow and exemplify The Cliffs Service Standards and Core Values. Utilize technology as applicable to perform job functions. Report any safety or hazardous items immediately to Contractors, Security, and supervisor. Attend team meetings, committee meetings, Board meetings, or industry functions as required. Any and all other assignments as deemed necessary by the POA Board of Directors or supervisor. Education & Experience: High school diploma or equivalent Minimum 1 years' experience in an office environment 2 years experience in construction related fields preferred 2 years customer service experience preferred Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Possesses exceptional customer service skills Excellent written and oral communication skills Ability to effectively communicate with residents and vendors, verbally and through written correspondence. Must be detail oriented with an emphasis on quality and accuracy. Demonstrates excellent organizational and time management skills. Works well under pressure and in a fast-paced environment. Ability to work with strong personalities. Ability to work collaboratively and independently, prioritize daily workload, multi-task, and monitor progress for the successful completion of projects. Be adaptable, able to take direction, offer valuable input, and work as a team. Sees tasks and assignments through to resolution. Strong ethical practices. Excellent attendance and punctuality. Ability to communicate effectively with all levels of Management, Associates, Members and others. Must have reliable transportation, a current North or South Carolina driver's license, and state mandated vehicle insurance. Proficient in English; other languages are a plus. Demonstrates awareness of variables which could affect associate retention and/or morale. Proficient in Microsoft Office applications at an intermediate level; including MS Word, Excel, PowerPoint, and Outlook. CADD experience and Blue Beam are a plus. Tools & Equipment Used Office equipment; computers, printers, plotter, multi-line telephone, management software, etc. Physical Requirements / Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 30 lbs. Must be able to sit and stand for extended periods of time. Must have finger dexterity for typing/using a keyboard. Talking and listening occur continuously in the process of communicating with homeowners, guests, supervisors, associates, and vendors. Must be able to communicate both on the phone and in person in order to resolve issues related to the business. Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time. Ability to work with inside and outside environmental elements (noise, weather, etc.). THE CLIFFS BENEFITS: A knowledgeable and passionate management team that leads by example. Employee appreciation parties and team building events. Premier training Excellent compensation including 15 vacation days and 9 paid holidays. Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution* Employee Wellness Monetary Incentives Paid maternity and paternity leave. A work/life balance!