Payroll Specialist

Job Title: HR Assistant IILocation: Tampa, FL 33607 (Hybrid)Duration: 6 monthsAbout Us:At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 22 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.About the role:AA is fine. Customer Service experience preferred. Success Factors experience helpful.Would like this person to have Service Now experience along with payroll inquiry resolution. They don’t need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions.What makes a candidate stand out to the manager:Prior contact centre experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etcJob Description:Responsible for providing administrative support by documenting employee data changes, performance reports and communications. HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.The role is more of a high caliber customer service representative and maintaining data versus a typical HR roleAttention to detail and critical thinking skills are a mustUse of case management software and call management software preferred. They use ServiceNow for Case Management.Microsoft Outlook/Teams/Excel experience.Looking for at least 5 years of years' experienceSpanish language skills highly preferred.Call CenterAnswer and field all types of calls that come in – provide assistance and/or direction.Payroll SupportClosely partner with Payroll team as it relates to inquiriesField employee and HR payroll questions to properly direct them to the right resolutionDay-to-day SupportProvide One HR expertise and support to the HR community and employeesTuition Reimbursement processingEmployee VerificationsPolicy Questions & Compliance and Policy AcknowledgementsQualifications: Bachelor's Degree OR Associates’ degree.Equal Opportunity & Inclusion StatementCogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply Application ProcessPlease submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist. Join UsAt Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.