Staff Program Manager - Product and Engineering

We are seeking a Staff Program Manager to report directly to the Head of Product Operations. In this role, you will collaborate closely with Engineering Leadership and various cross-functional Product Operations teams. Your primary focus will be to support the global engineering organization's success by driving strategic initiatives, enhancing operational efficiency, and ensuring that engineering priorities align with the broader organizational goals.The ideal candidate possesses strong technical acumen, a bias for action, and a passion for operational excellence, automation, and data-driven decision-making. This individual thrives in complex, fast-paced environments and plays a pivotal role in helping the engineering organization operate with focus, scale, and clarity.Key Responsibilities1. Strategic EnablementServe as a trusted advisor to engineering and product operations leadership, providing data-driven insights and recommendationsConnect long-term strategy to execution by translating product and technology direction into actionable plansCoordinate strategic reviews, postmortems and budget discussions that shape priorities and drive accountability2. Operational Efficiency and ScalabilityStandardize and automate processes to enable consistent execution across development centersPartner with finance and site operations to manage budgets - including travel, infrastructure, and headcount - and product variance reports that provide visibility into spending and forecastsOversee talent management and hiring processes in close partnership with HR and Talent Acquisition teamsIdentify and implement tooling, automation, and workflow improvements that enable teams to scale effectively and improve productivity3. Operational orchestrationLead the rhythm of engineering operations - driving leadership forums, off-sites, workshops, and quarterly business reviewsManage planning and review cycles for OKRs, MBO, and KPIs, and ensure alignment with divisional goalsImplement efficient operational processes that enhance team velocity and reduce friction in global sites4. Voice of Engineering OrganizationLead the Voice of Engineering programs - Pulse surveys, All Hands Q&A, and engagement forums - to gather and synthesize feedbackSurface insights and develop action plans that strengthen team engagement and organizational healthFacilitate roundtables and skip-level discussions to amplify the employee voice and deepen leadership connection5. Data, Insights and Business IntelligenceMaintain and interpret key operational datasets - talent rosters, OKR dashboards, program trackers, and budget summariesDeliver concise weekly updates and executive-level summaries highlighting progress, risks, and trendsUse insights to anticipate challenges and inform resource, cost, and productivity decisionsQualifications8 to 12 years of experience in program management or operational leadership within engineering or product organizationsStrong technical aptitude and familiarity with software development, data, testing, and product managementHands-on experience with automation tools and frameworks to drive operational efficiency.Expertise in AI/GenAI technologies and their application in product and engineering environments.Demonstrated operational excellence mindset - High attention to detail, strong follow-through, and accountabilityHigh agency and perseverance - able to anticipate needs, navigate ambiguity, and drive results independentlyExcellent written and verbal communication skills across global and executive audiencesProven ability to influence cross-functionally, manage interdependencies, and resolve conflicts constructivelyAdaptable, resilient, and effective at managing multiple complex programs in a fast-paced environment