Project Manager

Job TitleLead AMS Team ManagerJob DescriptionOversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident problem change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction.Top ResponsibilitiesManage incident, problem, change, and release management processes.Drive root cause analysis and implement preventive measures.Monitor and report on service performance, trends, and improvement opportunities.Experience and CertificationsMinimum years of experience: >14 years. Certifications Needed: No