Transportation Supervisor/Operationa

Job Description Company: Big Star Transit, LLC Location: Concord, CA Title: Transportation Service Supervisor Industry: Transportation Job Type: Full-Time Big Star Transit is a passenger transportation provider network industry; provides non-emergency medical transportation and paratransit services. The Service Supervisor role is important to the success of local Client contracts and the local Network. This position represents the company on the ground. They are stewards of the Big Star culture and represent the organizational culture to the network of operators, the clients that Big Star services and to those who use Big Star as a non-emergency medical transportation or paratransit service. As a Service Supervisor, you will report to a Transportation Manager. This includes responsibilities but is not limited to: Responsibilities: Monitor service delivery on a regular basis through in-service observations, documentation and assistance with normal paratransit challenges. Address specific service problems and service interruptions by observation, instruction and assistance. Complete special projects occasionally requested by Big Star Transit and/or the client specifically. Service Supervisors shall provide in service monitoring including, but not limited to, network vehicle conditions, operator professionalism, operator performance, operator appearance, and service rules adherence. Service Supervisors shall investigate complaints of operator conduct, safety, service, and vehicle condition, and shall conduct follow up inspections to ensure that observed and/or documented deficiencies are resolved. Service Supervisors shall promptly respond to accidents or incidents involving Paratransit clients or Contractor vehicles. Service Supervisors also shall provide other services as directed by their managers to comply with Contractual obligations. Service Supervisors may perform revenue service, transporting revenue passengers minimally and for emergency purposes (i.e., responding to vehicle breakdowns, complaints, transporting passengers and performing other supervisory duties as described) Revenue service may not exceed 25% of total hours worked per month. Other duties as assigned. Education: * High School Diploma or equivalent Skills Requirements: Valid state driver’s license in the State of Portland Must have 3 years’ transit experience Must have computer skills to complete online reports and analysis using Microsoft Word and Excel. Previous passenger transportation in current project or similar environment required Previous training and/or field supervision experience preferred Ability to manage emergency situations, on site. Language Skills: Required: Ability to read, write, comprehend and speak the English language Big Star is an Equal Opportunity Employer. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. Big Star Transit is a leading asset-light, non-emergency medical and paratransit transportation and logistics service provider offering a full suite of wheelchair and ambulatory transportation solutions to national brokers, government Hospitals, private hospitals and public transit agencies. Want to learn more about Big Star Transit, LLC? Go to www.bigstartransit.com and learn about all that we have to offer. You can see all open job opportunities as well. Where Stars Ride! Job Type: Full-time Salary: $25.00 per hour Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: transporting passengers Driving: 3 years (Preferred) License/Certification: Driver's License (Required) Passenger Assistance Safety and Securement Certification (Preferred) Work Location: In person Job Type: Full-time Pay: $57,000.00 - $60,000.00 per year Benefits: Paid time off Schedule: Monday to Friday Weekends as needed Experience: Customer service: 3 years (Required) Leadership: 3 years (Required) Operations management: 3 years (Required) Microsoft Excel: 3 years (Required) Transportation management: 3 years (Required) Paratransit or School bus driving: 3 years (Preferred) Shift availability: Day Shift (Required) Work Location: In person