Program Manager
Unigen, headquartered in Newark, California, is a trusted partner for businesses seeking to power their next generation of products. Founded in 1991, we've grown into a leading provider of electronics manufacturing services (EMS), offering a comprehensive suite of solutions from design and manufacturing to supply chain management. From advanced memory modules to high-density storage devices, our solutions are engineered to meet the demanding needs of today's technology landscape. Our commitment to quality and innovation ensures that our partners have the tools they need to succeed.
At Unigen, you'll have the opportunity to work on cutting-edge projects and make a real difference. Working at Unigen means you'll be surrounded by other innovative companies, have access to top talent, and be close to world-class resources. We offer competitive compensation and a comprehensive benefits package, including 401(k) matching. This location, combined with our benefits, provides a unique advantage for those looking to thrive in the semiconductor industry.
Job Title: Program Manager
Location: Newark, CA
Job Function: Program Management
Reports to: Vice President of Program Management
Job Overview:
The Program Manager leads customer focus team and provides enterprise-level support for Unigen products and services to designated customer, ensuring quality service, operational performance and effective coordination and communication with the customer, and manages account profitability.
Primary Job Responsibilities:
Collaborate with customer on product introduction to mass production road map
Rationalize customer demand and manage customer orders
Review and finalize customer quotation
Drive delivery and ship schedule with planning department clear to build status
Manage business transfer and ramping plan
Responsible for reverse logistics management such as rework and RMA
Ensure quality service and operational performance within the parameters of program and delivery standards:
Perform excess material review on a monthly basis
Prepare PPV summary on monthly basis
Follow-up with accounts receivable on escalated cases for outstanding invoices
Propose and coordinate statements of work (SOW)
Maintain and communicate Action Item Matrix for each program
Develop and manage client relationship and business within the program
Proactively learn about client business, identify service needs
Effectively manage product margin and pricing for new products, drive E&O resolution
Report key business indicators and provide analysis on capital expenses
Propose business solutions and drive changes within the program
Manage and coordinate QBR upon customer request
Act as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Project risk management
Identifying, assessing, prioritizing, documenting and managing risk and its impact
Follows mitigation or contingency plans to address or exploit risk.
Monitors progress against plans, identifying and tracking barriers.
Other duties and responsibilities related to Program Management as assigned
Required Education and Experience:
Bachelor’s Degree in Industrial Engineering, Operations Management, or Supply Chain Management related field
Program Management work experience in manufacturing environment preferably PCBA
Analytical, financial and budgeting skills
Proficient in MS Office Suite: Word, Project, and PowerPoint,
Experience in using MRP/ERP systems such as Oracle, SAP, and QAD is a plus