Transport Authorization Division Specialist

Transport Authorization Department SpecialistRemote - Southeastern StatesHourly Compensation: $18/hr to $20/hr DOEMonday - Friday 11am to 7pm EasternPOSITION SUMMARYThe Transport Authorization Department (TAD) Specialist is responsible for authorization management of non-emergency transports. TAD Specialists work with Communications, Operations, payors, and billing to ensure appropriate paperwork is obtained before or around the time of the patient's transport.Essential Duties and ResponsibilitiesWork with Communications to provide guidance on non-emergency transports and required paperwork and/or authorizations.Review non-emergency transports to identify appropriate payor and determine if an authorization is required.Follow established processes to request and/or obtain authorizations for non-emergency transports.Work with Communications to ensure adequate and appropriate levels of service are dispatched for non-emergency transports.Manage Authorization work bin to ensure payor requirements are met.Process customer complaints quickly by receiving, investigating, redirecting or, resolving the issue.Develop and sustain excellent working relationships with AMR professionals (e.g., Operations, Business Development, IT and Finance), as well as with the Company's clients, payors, consultants, banks and financial intermediaries and government agencies.Minimum QualificationsEducation/Licensing/Certification:High School diploma or GED required; EMT certification/licensure or medical experience preferred.Experience:Work experience with computer programs and software requiredMedical billing experience requiredWork experience with general public preferredWork experience in medical industry preferredKnowledge and SkillsGeneral knowledge of medical and insurance industry terminology preferred.Knowledge of Medicare and Medicaid guidelines related to ambulance billing preferred.Knowledge of HIPAA, Sarbanes-Oxley and other critical governmental regulations within one (1) month of hire date.Maintain working knowledge of various tools including but not limited to basic Microsoft Office software, QWERTY keyboard use, basic computer function required.Why Choose AMR? AMR is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.GMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services.EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.Check out our careers site benefits page to learn more about our benefit options.R0051549