Global Public Sector Senior Customer Success Manager

Global Public Sector Senior Customer Success ManagerAbout Virtru:While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what's possible when you reimagine security from the ground up.Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we're helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.Team & Position Details:As Virtru continues to scale globally, we are recruiting an experienced Senior Customer Success Manager to serve as the "tip of the spear" for our customer-facing operations with some of most strategic customers in the global public sector. If you are obsessed with harnessing technology solutions to advance capabilities for our Defense & Intelligence customers, this is the job for you. This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission relevant work-streams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, and engineering.As Senior Customer Success Manager, your responsibilities will include:Lead customer success and partner success teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industryServe as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teamsDrive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutionsManage the post-sale customer lifecycle: onboarding, adoption, expansion, renewal, and advocacyIdentify issues proactively and connect the right people and resources for rapid problem resolution and mission successClose expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and productKeep constant pulse on customer and partner health, satisfaction levels, and expansion opportunitiesBuild and manage people, processes, and systems that enable scalable customer success across our growing customer baseSkills that will help you thrive in this role:TS Clearance required, SCI preferredWillingness to travel (<30%)Must excel at cross-functional collaboration and breaking down organizational silosProven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environmentsStrong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizationsStrong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholdersExperience closing expansion/renewal deals or executing technical program management that drove revenue growth through existing customersStrong communication skills - able to translate customer feedback into actionable insights for product and delivery teamsStrategic thinker with tactical execution abilitiesData-driven approach to measuring customer health, satisfaction, and expansion opportunitiesAbility to build scalable processes and teams in high-growth environmentsExperience managing customer-facing technical program managers or similar rolesPrevious start-up or high-growth company experience is a plusPrior government or military experience in the information technology, communications, cyber operations, or cryptology fields sets you apartExperience with allied and coalition organizations and technology programs such as AUKUS, NATO or similar coalition initiatives is a differentiator to excel in this roleVirtruvian qualities that will set you up for success:Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellenceStrong sense of urgency with an action-oriented mindsetAble to collaborate and adapt to shifting priorities as business needs evolveComfortable with asynchronous communication including slack, email, zoom, etc.Perks & Benefits:At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!Access to an Employee Assistance ProgramAccess to Headspace, a mental health app tailored to your specific needs.A flat 3% contribution to your retirement accountA high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority.Additional perks include:Competitive compensationGenerous parental, medical, and bereavement policiesUncapped commissions for Sales roles401K contribution and stock optionsFull medical, dental, and vision benefitsNew Hire Swag and IT Welcome boxesStructured semi-annual 360° performance reviewsVirtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.