Service Technician - Chicago

CIDAN Machinery Group is a global leader in the sheet metal machinery industry, with a strategy of being a one-stop-partner for many sheet metal fabricators. When it comes to bending, rolling, cutting, and forming metal - we have the technology, innovation, and state-of-the-art equipment. With over 118 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more. Learn more about our business at https://cidanmachinery.com/us/We are seeking a motivated and skilled Service Technician near the Chicagoarea to support our growing operations and ensure the reliable performance of customer equipment. The ideal candidate is hands-on, energetic, and eager to grow in a dynamic environment, while delivering high-quality service to customers and internal team members. This role plays a key part in upholding company values and maintaining strong customer relationships.Requirements:Must be located in or near the Chicago areaand within a 1-hour drive of a major airport (ORD)Ability to travel 100% - Monday through Friday, year-roundMust be able to obtain a U.S. Passport; some international travel may be requiredComfortable working in a variety of work environmentsAbility to lift up to 50 lbs.Responsibilities:Uphold company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building TogetherInstall, troubleshoot, repair, and maintain electrical, mechanical, hydraulic, and pneumatic systems related to sheet metal fabrication equipmentProvide effective technical assistance, including repair and warranty support for in-field equipmentDeliver phone-based technical support to customers through the in-house Help DeskPerform preventive and predictive maintenance to ensure optimal equipment performanceRead and interpret diagrams, schematics, operation manuals, and manufacturer specifications for installations and repairsOperate hand tools, power tools, precision measuring devices, and electronic/electrical testing instrumentsExecute equipment installations and provide training to customers during the installation processCollaborate with team members and departments to support organizational growthAssist with additional service-related projects and tasks as neededQualifications:Previous experience in mechanical, electrical, or industrial service work preferredStrong work ethic with a willingness to learn and growAbility to work independently while effectively managing tasks in a fast-paced environmentExcellent problem-solving and troubleshooting skillsStrong communication and customer service abilitiesIntermediate to advanced computer skillsMechanical and electrical experience preferredRoll forming experience preferredBenefitsMedical Insurance (Choice of Employee option to be company paid)Dental Insurance (Company paid)Vision Insurance (Company paid)Health Savings Account (Company contribution)Flexible Spending Account (Health Care and Dependent Care)Employee Life Insurance (Company paid)Voluntary Term Life InsuranceShort Term DisabilityLong Term Disability (Company paid)Other voluntary benefits401k with company matching contributionsAnnual professional development allowanceEmployee Assistance ProgramPaid holidaysPaid time off