Crane Service Technician

Location 5931 Thurston Ave, Virginia Beach, VA, 23455, United States Employee Type Non-Exempt FT Contact Information Email: don.milliron@mazzellacompanies.com Job Overview The Crane Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making. Responsibilities Perform on site repairs on overhead cranes and hoists at customers' facility as directed by the Service Supervisor (or Service Manager) Perform planned maintenance and repairs on all types of crane & hoist systems Respond to emergency breakdown call outs as directed by the service supervisor, including after hours and weekend availability Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions and/or failures and establish the necessary repairs utilizing visual inspections, testing procedures and the appropriate testing equipment Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other codes or regulations pertaining to the crane service industry; retrieve specific regulations when requested Practical knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements Complete daily paperwork accurately and completely: time tickets, service reports, inspection reports, expense reports, and sales lead generation forms Review repairs with the customer and obtain their signature on the daily service report indicating acceptance of completed work Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.) Keep a proper stock level of inventory and line stock items on the service vehicle Maintain a stock of the appropriate forms and literature on the service vehicle and use the proper documentation and forms used by the service department Maintain a professional appearance and image at all times Maintain regular communication with the local office; call in a minimum of once per day to the service supervisor Exhibit excellent people skills to communicate with inter-company personnel and customers and promote excellent customer relationships at all times Maintain the Quality Assurance Standards Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager Keep training assignments current Perform other duties as assigned Requirements Education : High school diploma, vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred Experience : At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience Industrial HVAC Controls and Automation experience Previous overhead crane service experience preferred but not required Willingness to stay educated in the crane industry; be computer literate and technologically savvy Valid driver's license in good standing that meets company requirements Heavy lifting/pulling (minimum 75 lbs.) Ability to work at heights greater than six feet from the ground Availability for a 40-hour per week schedule with the ability to work varied hours, overtime and on-call as required Strong written and verbal communication skills Demonstrated mechanical aptitude Strong analytical, conceptual, and planning skills Excellent math skills and overall PC literacy (Microsoft Office) Detail-oriented, self-motivated, disciplined, with the ability to multi-task Must successfully complete a criminal background check, physical, drug screen and E-verify Benefits Team-oriented environment Real work-life/home life balance Growth and development opportunities including a lifelong learning career path Market competitive salaries Benefits and health insurance Technician service vehicle provided PPE and power tools provided Free virtual doctor visits with $0 copay (Teledoc) Tuition reimbursement J-18808-Ljbffr