Senior Technical Account Manager, Atlas

About the CompanyArmada is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company's Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.  With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA. We are looking for the most brilliant minds in the world to join us.  Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.   Role OverviewThe Senior Technical Account Manager for Atlas is responsible for owning the post-deployment technical success of Armada’s Atlas customers. This role focuses on platform adoption, operational maturity, reliability, and expansion, rather than initial deployment execution.Atlas deployments are handled by Armada’s support and delivery teams due to the SaaS nature of the product. Once customers are live, the Senior TAM becomes the primary technical owner and success partner, ensuring Atlas is deeply embedded into customer workflows, governance models, and operational processes.A core responsibility of this role is to build, maintain, and actively drive Joint Success Plans (JSPs) with customers. These plans align Atlas platform capabilities with customer business outcomes and serve as the operating framework for ongoing engagement, prioritization, and value delivery.Success is measured by adoption depth, customer confidence, retention, expansion, and demonstrated business value.Location: This role will be based remotely in the Eastern Time Zone. Key ResponsibilitiesTechnical account ownership and customer successServe as the primary technical point of contact (L1) for Atlas customers post go-liveOwn the short and long-term technical success and health of assigned accountsBuild trusted, durable relationships with customer engineering, IT, platform, and operations teamsAct as the customer’s advocate inside Armada for platform improvements and roadmap alignmentIs main contact point during escalations and drives resolutionCollaborates with AEs to co-deliver QBRsJoint Success Plan ownershipBuild, maintain, and continuously drive Joint Success Plans with customersAlign Atlas platform capabilities to customer business objectives, operational KPIs, and success criteriaUse the Joint Success Plan as the system of record for priorities, milestones, risks, and outcomesRegularly review and update success plans with customer stakeholders and Armada leadershipEnsure success plans directly inform adoption strategy, roadmap discussions, and expansion planningAtlas platform adoption and optimizationDrive deep adoption of Atlas capabilities including monitoring, lifecycle management, governance, and automationHelp customers integrate Atlas into existing workflows, tooling, and operational processesIdentify usage gaps, friction points, and opportunities to expand Atlas valueGuide customers from initial usage into advanced, production-grade operating patternsIdentifies applications to be integrated into Marketplace and drives the execution of this integrationSupports customers to self-onboard assets which are not covered by Support like SD-WAN and othersSupports the customers with asset management best practicesTrains new users to use Atlas in a proficient wayTime-to-value and ongoing value realizationAccelerate time-to-value by prioritizing high-impact Atlas use casesTranslate platform usage into measurable outcomes such as improved uptime, operational efficiency, and reduced complexityTrack, quantify, and communicate realized value through structured reviews and health checksOperational excellence and reliabilityMonitor platform health, usage trends, and operational signals across assigned accountsProactively identify risks, misconfigurations, or adoption challenges before they impact customersCoordinate with Support, Engineering, and Product teams to resolve issues efficientlyEnsure customers operate Atlas in a secure, stable, and scalable mannerGovernance, security, and compliance alignmentSupport customers in aligning Atlas usage with security, access control, audit logs, and governance expectationsPartner with customer security and compliance teams as neededMaintain disciplined operational hygiene, documentation, and access managementExpansion and growth supportIdentify Atlas-led expansion opportunities including additional users, environments, or use casesPartner with Sales and Customer Success leadership on expansion planning, grounded in the Joint Success PlanProvide technical validation and guidance for Atlas-driven growth opportunitiesCross-functional collaborationWork closely with Support teams responsible for Atlas onboarding and deploymentPartner with Product and Engineering to provide structured feedback based on real customer usageCollaborate with regional GTM and Customer Success teams to ensure seamless customer experience Qualifications and Experience8+ years of experience in technical account management, customer success engineering, platform engineering, or SRE-adjacent rolesStrong experience supporting enterprise SaaS platforms in production environmentsDeep understanding of cloud platforms, distributed systems, and operational toolingProven ability to build and drive Joint Success Plans tied to measurable outcomesAbility to explain complex technical concepts clearly to engineers and executivesStrong written and verbal communication skills Preferred ExperienceExperience supporting control planes, management platforms, or observability toolsFamiliarity with Kubernetes, distributed infrastructure, and hybrid cloud environmentsExposure to regulated or sovereign customer environmentsExperience driving adoption, value realization, and expansion for enterprise SaaS productsComfort operating with ambiguity and owning outcomes end to end What Success Looks LikeJoint Success Plans are actively used and referenced by both Armada and customer teamsAtlas adoption deepens over time with clear, measurable value deliveredCustomers view the Senior TAM as a trusted technical advisor and success partnerRetention is strong and expansion is driven by demonstrated outcomesAtlas is positioned as a core operational control plane within customer environments Compensation & BenefitsFor U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications.  In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).BenefitsMedical, dental, and vision (subsidized cost)Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)Retirement plan options, including 401(k) and Roth 401(k)Unlimited paid time off (PTO)14 paid company holidays per year #HP-1 Compensation: $132,000 USD - $165,000 USD  You're a Great Fit if You'reA go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing companyA collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you  Equal Opportunity StatementAt Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time. Unsolicited Resumes and CandidatesArmada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.