Patient Access Representative

Patient Access RepresentativeThe Patient Access Representative is responsible for greeting patients, verifying and updating personal and insurance information, collecting co-pays, and obtaining necessary authorizations for services. This frontline role ensures a smooth and efficient check-in and registration process while delivering excellent customer service in a fast-paced hospital setting. The representative works closely with clinical, billing, and administrative teams to support overall patient care and operational efficiency.Key ResponsibilitiesRegister and admit patients accurately in the systemVerify insurance coverage and obtain pre-authorizations as neededCollect payments and explain financial responsibilities to patientsMaintain confidentiality and comply with HIPAA regulationsAnswer phones and respond to patient inquiries in a professional mannerQualificationsHigh school diploma or equivalent requiredPrior experience in healthcare or customer service preferredStrong communication, organizational, and computer skillsKnowledge of medical terminology and insurance a plus