Client Accounts, Collections Representative - Medical

In this role you will be responsible for monitoring and contacting clients with overdue balances to obtain payment. Must stay in compliance with collection laws and HIPAA at all times. The candidate should possess the following skills; attention to detail, thoroughness, well organized, proficient at analyzing information, and have familiarity with laboratory billing.Responsibilities:Pursue collection of overdue balances of client accounts by phone and form lettersSend form letters to accounts based on the collection cycle as outlined in the proceduresMake appropriate phone calls according to established proceduresContact doctor's office for required information as neededContact practitioner's office regarding declined credit cardsAnswer incoming calls from client accountsInvestigate any billing discrepanciesMonitor clients on credit holdResolve client issues in a professional mannerEstablish reasonable payment plans when necessaryEnsure assigned turnaround time is met for all accountsReceivables- as noted in performance standardsStrict adherence with HIPAACall volume- approximately 10+ calls per hour without interruptionInvestigate validity of refundsOther duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills, both verbal and written; be detail oriented, well organized, adaptive, analytical, professional, and reliable; and be able to work independently and with a team in a fast-paced environment with emphasis on accuracy, customer service, thoroughness and timeliness.High school diploma or general education degree (GED).Knowledge and understanding of Credit and Collections Laws required. ExperienceMinimum three years of medical collection experience preferredPrevious accounts payable experience preferredProficient in Microsoft Office including Outlook, Excel and WordPrevious experience with Sage 50 (Peachtree) highly preferredPrevious experience with Laboratory Information Management Systems (LIMS) highly preferredSuccessful track record of managing and handling challenging situationsExcellent interpersonal skillsStrong multitasking ability, with strong data entry skillsExcellent problem solving skillsStrong math skills required Work Schedule: Monday- Friday 9:00 AM-5:30 PMBenefit Offering: Life, Medical, Dental, Vision Benefits401K including employer matchPaid PTOOnsite Role - Saint Charles, ILCommitment to InclusionDoctor's Data is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable accommodations are available to enable individuals with disabilities to perform essential job functions.Important LinksEEO is the LawSupplemental Notice EEOPay Transparency Notice