Director of First Impressions-Customer Service Rep 3

Director of First Impressions: Customer Service Representative 3 At Drake’s 7 Dees, we’re more than just landscaping—we’re all about creating WOW moments and providing top-notch customer service! We’re on the lookout for a Director of First Impressions who’s ready to bring the energy, charm, and a big splash of fun to our fast-growing team. If you love making people’s days better, this role is for you! **Why You’ll Love This Job** - Be the Face and Voice: You’ll be the go-to person for all our potential and returning clients, making sure their first interaction with us is nothing short of amazing. Whether it’s a friendly chat over the phone or a quick response to an online inquiry, you’ll be setting the stage for an awesome customer experience. - Mix It Up Every Day: No two days are the same! From helping clients with irrigation repairs to walking potential landscape customers through our design process, you’ll be at the heart of all the action. - Team Vibes: You’ll be working with an incredible group of people who are just as passionate about what they do as you are. Our administrative team is the secret sauce that keeps everything running smoothly, and you’ll be a key ingredient! **What You’ll Be Doing** - Spreading Positivity: Answering calls, emails, and inquiries with a smile (even through the phone!) and making sure every client feels like they’re in the best hands. - Getting Creative: Helping customers navigate our landscape design and build, and irrigation services, and ensuring they’re matched with exactly what they need. - Staying on Your Toes: Juggling a variety of tasks from calls, emails, data entry, filing, and scheduling, all while keeping everything organized and on point. - Being a Team Player: Working closely with our admin crew to keep things flowing smoothly—because teamwork makes the dream work! **What Makes You a Perfect Fit** - You’ve got a natural gift for making people feel welcome and valued. - You are detail-oriented, organized, and love checking things off your to-do list. - You’ve got 3-5 years of experience in customer service, especially with inbound/outbound calls. - Bonus: If you know a thing or two about landscaping or irrigation, that’s a huge plus! **What’s in It for You** - Competitive Pay: $18.00 - $22.00 per hour - Awesome Benefits: Health, dental, and vision insurance, 401(k) matching, paid time off, paid holidays, wellness program, and more! - Fun Extras: Employee discounts, referral programs, and even tuition reimbursement for your professional growth. - Work-Life Balance: Full-time, Monday to Friday, 8am-5pm—so your weekends are all yours! **Where You’ll Be** - Our beautiful Garden Center location in Portland, OR 97225—where every day feels like a breath of fresh air. Ready to join a team where your positive vibes will shine? Apply today by sending your resume to ap@drakes7dees.com and start your adventure with Drake’s 7 Dees! Job Type: Full-time Pay: $20.00 - $22.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Shift: 8 hour shift Application Question(s): Do you have any experience taking and making oubound phone calls Do you have a vehicle that can get you to and from work? Education: High school or equivalent (Required) Experience: Customer service: 3 years (Required) Customer retention: 1 year (Preferred) Language: English (Required) Ability to Commute: Portland, OR 97225 (Required) Work Location: In person