IT Support

Office Status: Onsite 5 days a week + On-call rotationSalary: $40,000ContractPosition SummaryThe IT Systems & Support Specialist supports a hybrid Microsoft 365 environment by providing Tier 2 end‑user support. This role bridges frontline support and foundational systems administration, serving as an escalation point for service desk issues and supporting core identity, messaging, endpoint, and server operations.The ideal candidate is technically hands‑on, customer‑focused, and looking to grow deeper systems administration skills within a Microsoft‑centric hybrid infrastructure.Key ResponsibilitiesTroubleshoot simple and complex Windows desktop, laptop, and mobile device issuesSupport Microsoft 365 services including:Outlook and Exchange Online (mail flow, profiles, permissions)Microsoft Teams (calling, meetings, client issues)OneDrive and SharePoint Online (sync, access, permissions)Resolve identity and authentication issues including password resets, MFA, and conditional access‑related user issuesTroubleshoot VPN, remote access, and hybrid connectivity issuesManage user accounts, security groups, and permissions in:On‑prem Active DirectoryAzure AD / Microsoft Entra ID (hybrid identity)Support user lifecycle processes including onboarding, role changes, and offboardingAssist with Hybrid Azure AD Join and device registration issuesAssist with administration and monitoring of:Windows Server (on‑prem)Azure and Microsoft 365 servicesSupport and monitor:Azure AD ConnectOn-Prem ADFile and print servicesBackup and recovery jobsApply patches, updates, and configuration changes following change management procedures as requiredSupport virtualization platforms (Hyper‑V) as requiredFamiliar with patch managementMaintain system documentation and asset inventoriesOperational & Security ResponsibilitiesIdentify recurring issues and contribute to root cause analysisSupport security initiatives including phishing response, account compromise remediation, and access reviewsParticipate in after‑hours or on‑call rotations as requiredRequired Qualifications2–4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration rolesStrong experience supporting Windows endpoints in an enterprise environmentWorking knowledge of Microsoft 365 and hybrid identity conceptsHands‑on experience with Active Directory user and group managementSolid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)Experience using ticketing systems and documenting technical solutionsStrong communication and customer service skillsPreferred QualificationsExperience with Microsoft Entra ID, Azure AD Connect, or Active RolesExposure to Intune, Conditional Access, or device compliance policiesPowerShell scripting for basic administration or troubleshootingCore CompetenciesStrong troubleshooting and analytical skillsAttention to detail and documentation disciplineProfessional communication with both technical and non‑technical users