Claims Team Leader | Tygervalley, Bellville | Permanent

Designation: Claims Team Leader | Tygervalley, Bellville | Permanent Category: Administration and Operations Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents Posted by: PSG Financial Services Posted on: 01 Apr 2026 Reference Number: POS08376 Closing date: 15-Apr-2026 Position Type: Permanent Location: Tygerfalls The Edge Western Overview: VACANCY | CLAIMS TEAM LEADER | TYGERVALLEY, BELLVILLE | PERMANENT PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply. Job Description: Oversees and supports a claims team to ensure accurate, efficient, and compliant claim processing while driving performance and maintaining high customer service standards. Responsibilities: Lead and support the handling of complex, high-value, or escalated claims, providing guidance to team members. Ensure all claims are processed in line with company policies, legal standards, and industry regulations. Maintain strong compliance oversight by monitoring quality controls and addressing any regulatory issues promptly. Drive excellent customer service by ensuring timely, accurate communication and resolving client complaints effectively. Promote fair, transparent, and consistent claims decisions while balancing customer needs with internal policies. Analyse performance data and identify opportunities to improve processes, efficiency, and cost-effectiveness. Collaborate with internal departments and other team leaders to ensure seamless claims handling and aligned practices. Manage team performance through setting targets, monitoring SLAs, and conducting regular coaching and feedback sessions. Support recruitment, training, and development of team members to ensure capability growth and adherence to standards. Minimum requirements: Matric Relevant tertiary qualification in Insurance, risk management, Business Administration or a related field (preferred) Full FAIS-recognized insurance qualification (NQF4) RE5 certification At least 2–3 years in a supervisory or leadership role (e.g. property, liability, commercial claims) Proven experience handling complex and high-value claims Sound understanding of the full claims lifecycle (registration to settlement) Understanding of fraud detection and risk assessment Experienced in policy wording interpretation In-depth knowledge of claims procedures and best practices, claims management systems and relevant regulatory requirements (including FAIS and TCF principles in South Africa). Competencies required: Good verbal and written communication skills Able to identify system inefficiencies and implement solutions Leadership and team management skills Negotiation skills Client service driven Results and details orientated Interpersonal skills Time management skills Resilient and adaptable How to apply: Candidates interested must apply on the PSG Careers website https://www.psg.co.za OR browse vacancies https://bit.ly/3bD2iAk by no later than 15 April 2026. If you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful.