Account Manager I

SummaryThe Account Manager is responsible for supporting Business Development Executives in servicing and development of their insureds' and prospective insureds' P&C insurance programs in assigned territories. The position will market and sell PMIG and PMCA insurance products based on insureds needs. They will market and sell one or more of the following lines of business: commercial lines, life, and benefits products.Account Manager IDemonstrates knowledge of insurance principles, practices, and products. Designs and executes effective strategies to identify member's and prospect needs independentlyBuild relationships with members to support ongoing business opportunities and new member opportunities.Account Manager IIDemonstrates expert knowledge of insurance principles, practices, and products.Demonstrates ability to train and mentor a level I Account Managers. Demonstrates ability to efficiently identify member and prospect needs.Execute on cross-sell and retention marketing programs.Senior Account ManagerDemonstrates a history of high-quality work.Demonstrates ability to positively influence other team members.Demonstrates critical thinking and problem-solving ability.Actively participates in the development of team goals that support achievement of corporate goals.Actively encourages team member performance relative to team goals.Suggests new or changes to existing marketing strategies as necessary to ensure team goals are achieved.Essential FunctionsEssential functions may include, but are not limited to the following:Meet or exceed assigned production goals established by management.Coordinate sales and retention activities with Business Development Executives in assigned territory.Manage existing insureds' accounts to create long-term relationships.Proactively contact current insureds to upsell or round out accounts.Pursue opportunities for account growth and new business, involving Business Development Executives and other key internal partners.Provide regular and proactive communication with internal and external partners. Provide strong team representation and set proper member expectations.Provide timely and accurate coverage analysis and insurance proposals and effectively communicate to insureds.Understand and apply underwriting guidelines.Properly rate insurance proposals.Attend and participate in meetings and conventions as requested. Provide superior customer service while ensuring timely coverage analysis and detailed documentation supporting conversations and consumer decisions.Knowledge, Skills And Abilities Ability to build relationships and conduct business within assigned territories by phone, marketing, email, and provide outstanding personalized service.Strong telephone sales and customer service skills.Thorough knowledge or the ability to acquire such knowledge in a short period of time of principles and practices of insurance underwriting, insurance sales, and collection and interpretation of data.Ability to use initiative and apply innovative thinking.Strong organizational skills and ability to prioritize work.Ability to establish and maintain effective working relationships in a team environment through effective written and oral communication.Ability to work independently to make critical decisions and analyze complex issues.Ability to interpret and apply laws, rules and regulations.Ability to obtain and utilize sensitive information discreetly and objectively.Above average office skills, including:Record-keeping and documentationReport generationTypingWritten and Verbal CommunicationTelephoneAttending and hosting virtual meetingsComputer and software (including but not limited to Microsoft Word and Excel)Ability to read, interpret, and input data efficiently and accurately.Demonstrated understanding of when to escalate concerns to the appropriate level of management.QualificationsExperience and Education QualificationsAccount Manager IHigh School Diploma or equivalent and 3 years of related experience; orAssociate’s Degree or equivalent and 1 year of related experience; orBachelor’s DegreeAccount Manager IIHigh School Diploma or equivalent and 5 years of related experience; orAssociate’s Degree or equivalent and 3 years of related experience; orBachelor’s Degree and 2 years of related experienceSenior Account ManagerHigh School Diploma or equivalent and 10 years of related experience; orAssociate's Degree or equivalent and 8 years of related experience; andOne of the following industry related certifications or similar: Associate in Insurance (AINS), Associate in Personal Insurance (API), Certified Insurance Service Representative (CISR), Accredited Advisor in Insurance (AAI), Associate in Insurance Services (AIS), Accredited Customer Service Representative (ACSR) ORBachelor's Degree and 5 years of related experience; orMaster's Degree and 2 years of related experienceSpecial Requirements, Licenses and CertificatesPossess Property, Casualty, Life & Health licenses or obtain within 60 days of hirePreferred QualificationsPossess one of the following industry related certifications or similar: Associate in Insurance (AINS), Associate in Personal Insurance (API), Certified Insurance Service Representative (CISR), Accredited Advisor in Insurance (AAI), Associate in Insurance Services (AIS), Accredited Customer Service Representative (ACSR)