Clinical Program Supervisor

SUMMARY: Since its founding as a teen drop-in center in 1972, Community Solutions (CS) has grown in both depth and breadth of services in response to the growing and changing needs in the community. As one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, CS provides prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking. The Ideal Candidate Will Possess the Following Qualifications and Knowledge: Did you know that research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications? Please understand that no one ever meets 100% of the capabilities. If much of this describes you, we encourage you to apply. This might be the right next role for you if you have: Education and Experience: Required: Master’s Degree in mental health profession and 2 years direct client work experience in a related field. Experience working with mental health and/or drug and alcohol issues. In collaboration with various County services, experience working with systems to meet requirements of the Agency and contracts. Experience working in an outpatient Medi-Cal program. Preferred: Social work or marriage and family therapist license in the state of California The individual will preferably be bilingual and bicultural. Required: Knowledge of case management, group and individual counseling, and linkage‐referral. Clinical knowledge and expertise within scope of practice in group and individual therapy. Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness. What You'll Be Doing in the role of Clinical Program Supervisor: Provides over-site of the day-to-day operation and provides direct supervision of staff, as assigned. Assists with hiring, performance evaluation and progressive disciplinary actions. Participates in the supervision and evaluation of service delivery quality and content. Meets individual monthly productivity requirement, based on program needs and prior approval of Director. Ensures Agency policies and procedures are followed including the crisis line protocols. Coordinates and ensures staff and the program’s daily activities are completed efficiently. Reviews charts on a weekly bases with Case Manager/Clinical Coordinator to ensure audit ready charts. Monitors and supports staff compliance with documentation standards. Reviews, evaluates and cosigns, where applicable, service documentation. Provides direct services, as needed and performs involuntary hospitalization assessments and arranges for hospitalization, if necessary, may serve as an expert witness in court cases. Provides professional development mentoring for staff, as well as, new employee orientation training, when required. Provides coverage for Program Manager, as needed, including facilitate team meetings in a strength based manner. Clinical supervision will encompass all aspects of mental health service: (e.g., intake/assessment, diagnosis, treatment planning. Consistently uses strength-based and solution focused problem-solving skills. Consult with other staff on clinical issues as needed providing support with treatment interventions, documentation, case management, consultation and case closing. Provide coverage for co-signing or clinical supervision as need. Ensure productivity targets are met and if needed effective improvement plans are developed. Ensure that tracking tools are kept up and maintained for: EMR, SRD’s, UR, all outcome/surveys, training of staff in Evidence Based Practices, productivity etc. Utilizes Avatar and other reports to monitor the consistent and timely completion of required chart documents including, but not limited to, treatment plans, assessments, and outcome and evaluation tools. Monitor caseloads to track client visits, duration of services and ensure clinical program notes are up to date. Ensure adherence to contracts deliverables and outcomes. Responds to phone calls and emails within 24 hours on business days. Resolve outstanding issues collaboratively using strength-based solutions focused approach. Work collaboratively with other Agency divisions. Maintains excellent customer service skills with internal and external customers. Promotes cultural awareness and competence. Maintains professional standards regarding client rights. Demonstrates an understanding of HIPAA, confidentiality laws and policies, and assures the highest degree of confidentiality in the implementation of all responsibilities and duties. May be needed to participate in on-call and after-hours rotation, as needed. Flexible schedule may be required to work some evenings and weekends. Frequent travel is required. Successfully completes all training requirements for this position to ensure agency and contract compliance. Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or another assigned Agency business. Performs first aid as needed based on training and certification. Current California Licensure from the Board of Behavioral Science Examiners as a Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW). At a minimum registered with BBS. Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements. Diversity, Equity, and Inclusion: Community Solutions is deeply committed to diversity, equity, and inclusion. We are a team of dedicated professionals with backgrounds as diverse as the impact we achieve. We are committed to diversity in our workforce and equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We encourage candidates from all backgrounds to apply. Working at Community Solutions: Community Solutions offers a competitive and comprehensive salary of $81,500 - $89,000, a generous employee benefits package, and encourages a strong work-life balance. We believe in supporting the whole person by providing: 100% of premiums paid by employer for full-time employees and eligible dependent children 403(b) Retirement Plan with 5% employer match 3-weeks paid vacation to start 13 paid holidays; 96 sick hours per year (inclusive of self-care/mental health days) Longevity bonuses Generous family medical leave for eligible employees Student Loan Forgiveness Program Staff learning and development and robust in-house training opportunities Employee-led Diversity, Equity, and Inclusion Resource Group Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to both sit and stand for extended periods, talk and hear, and use office equipment; occasional need to lift and move objects up to 25lbs. Special Requirements: Must be able to meet and receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices. License: Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements. Requires an automobile to perform routine job duties. COVID-19 Vaccination: Please note that Community Solutions has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and clients. As a condition of employment, Community Solutions employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. Job Type: Full-time Work Location: In person