Part-Time Customer Experience Associate

POSITION SUMMARY:As a Customer Experience Associate, you'll serve as a frontline ambassador of the bank, delivering exceptional service while accurately processing financial transactions. You'll foster trust and satisfaction by assisting clients with their banking needs, promoting products and services, and ensuring operational excellence.ESSENTIAL FUNCTIONS and DUTIESProcess deposits, withdrawals, check cashing, and loan payments with accuracy and efficiencyHandle cashier's checks, money orders, certified checks, credit card payments, and cash advancesProvide access to safe deposit boxes (if available) and assist with related documentationBalance cash drawer and ATM as needed; maintain control and security of cashOpen and record night deposit bags; prepare currency ordersGreet and assist lobby customers, directing them appropriatelyDeliver prompt, courteous, and solution-oriented service to all customersProactively resolve customer concerns and escalate complex issues as neededAnswer incoming calls and provide support in alignment with Customer Service StandardsAssist customers with account reconciliation and check ordersIdentify and report potential fraud or suspicious activityComplete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments LogEnsure adherence to all bank policies, procedures, and regulatory requirementsUse procedural manual as a daily resourceAdvise customers on bank products and services; identify cross-sell opportunitiesSupport marketing initiatives and participate in community events to enhance visibility and business developmentRecommend process enhancements to improve efficiency, accuracy, or customer experienceTake initiative in learning new systems, procedures, and service strategiesAssume additional responsibilities as assigned by leadershipOther duties as assignedREQUIRED SKILLS and ABILITIES:Exceptional customer service skillsStrong verbal and written communicationHigh attention to detail and accuracyAbility to multitask and prioritize in a fast-paced environmentTeam-oriented with the ability to work independentlyCommitment to confidentiality and ethical standardsStrong keyboarding, PC, and telephone skillsValid driver's license with a clean driving recordREQUIRED EDUCATION and EXPERIENCE:High school diploma or equivalentPrior experience in a customer-facing banking role desiredPrevious cash handling and customer service experience preferredTRAVEL REQUIREMENTS:As needed for coverage at other branches.PHYSICAL REQUIREMENTS: (update as needed)Prolonged periods of sitting: Ability to remain seated for extended periods while performing computer-related tasks.Manual dexterity: Proficiency in handling and manipulating objects, including typing and using office equipment such as printers, scanners, and fax machines.Visual acuity: Ability to read and interpret data on computer screens and paper documents.Hearing: Capability to hear and respond to telephone calls, office sounds, and discussions with colleagues.Basic physical tasks: Ability to perform occasional lifting, such as moving office supplies or documents, typically weighing up to 50 pounds.Mobility: Ability to move around the office to attend meetings, retrieve documents, or collaborate with colleagues.