eCommerce Program Manager

*eCommerce Program Management Consultant* *Hybrid in Pleasanton or Corte Madera 2-3x per week* The Consultant will provide eCommerce Program Management Consulting Services to the Client. Responsibilities include, but are not limited to, managing the following phases for each assigned program: A. Onboarding and Discovery * Develop an understanding of the Client’s values, culture, program management methodologies, and planning tools. * Identify key stakeholders and define project scope, objectives, and deliverables. * Follow established project and program management practices. * Initiate new projects in accordance with the Client’s Project Management Office (PMO) processes and documentation requirements. B. Project Planning and Strategy * Develop comprehensive project plans, including: * Project charter * Stakeholder matrix * Project timeline and milestones * Risk management plan * Communication plan * Resource allocation plan * Budget and financial forecasts * Maintain accurate and current budget forecasts throughout the project lifecycle. * Ensure timecard submissions and approvals align with resource allocation plans and financial forecasts. C. Project Execution – Phase 1 * Establish and facilitate recurring project status meetings. * Assign and track tasks for developers and other team members. * Monitor progress against established timelines, milestones, budgets, and deliverables. * Provide regular status updates to management and cross-functional teams. D. Project Execution – Phase 2 * Maintain oversight of project risks, issues, dependencies, and mitigation plans. * Manage the transition from the proof-of-concept (POC) phase into subsequent project phases. * Present project progress and functionality demonstrations to key stakeholders. * Provide updates during weekly core team meetings and monthly steering committee meetings. E. Project Execution – Phase 3 * Coordinate the promotion of functionality to testing and staging environments. * Collaborate with the testing team to ensure test planning and preparation are underway. * Engage business users in User Acceptance Testing (UAT) preparation. * Continue monitoring project risks, issues, and dependencies. * Proactively communicate potential delays, impacts, and recommended corrective actions to stakeholders. F. System Integration Testing * Coordinate the deployment of complete functionality to the testing environment. * Collaborate with the Quality Assurance (QA) team to test frontend and backend functionality, APIs, integrations, and other applicable components. * Manage the bug-triage process, including prioritization, assignment, resolution tracking, and retesting. * Monitor testing progress and escalate critical issues that may affect the project timeline or production readiness. G. User Acceptance Testing * Partner with Product Management, business stakeholders, and end users to test functionality in the UAT environment. * Track and monitor bugs, defects, and other issues identified during UAT. * Ensure issues are promptly assigned, prioritized, resolved, and retested. * Coordinate stakeholder approval and confirm business readiness for production deployment. H. Production Deployment * Collaborate with Release Engineering, DevOps, QA, Product Management, and other relevant teams to prepare systems and functionality for production deployment. * Coordinate release planning, deployment readiness, and go-live activities. * Work with QA and UAT teams to conduct comprehensive regression testing. * Confirm that appropriate controls and contingency plans are in place to minimize disruption to the production environment. I. Warranty Period and Post-Launch Support * Monitor the production environment following launch to identify and address emerging issues. * Coordinate the timely investigation, assignment, and resolution of production issues. * Review adoption and performance of newly deployed functionality to assess project success and support a smooth implementation. * Collaborate proactively with cross-functional teams to resolve issues quickly and minimize business disruption. * Provide post-launch status updates and document lessons learned, outstanding risks, and recommended follow-up actions. Pay: $75.00 - $90.00 per hour Work Location: Hybrid remote in Corte Madera, CA 94925