Senior Change Manager

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultantsRole: Senior Change Manager - ITIL Change ManagementLocation: Warren, NJ (Onsite Role)Duration: 12+ MonthsDelivery RoleThis role will have the responsibility of administering and being accountable for and ensuring adherence to the Capgemini Change Management process and therefore will work closely with all ITIL towers and Support Towers.The Change Manager will administer, manage and carry out all aspects of the Change Management process for the Customer.This role will also ensure data yielded from this process will be of high quality and provide management with the right level of business intelligence.Major Responsibilities And DutiesEnsure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attemptEnsure that all Changes are managed as planned within the timescales agreed with the Change RequesterEscalate any Changes which are damaging the quality of the serviceEnsure all Changes comply with internal/customer regulatory controlsEnsure agreed Requests For Change (RFC) are entered correctly in the Change Control System and include a clear reason for the changeLiaise with all internal/external parties to ensure that information and approvals for changes are communicated and understood by all stakeholdersOrganize and chair Change Advisory Board meetings (CAB), ensure agenda and reports issued to participants in good timeEnsure Configuration Items (CI) are linked to the ChangeEnsure all impacted / interested parties are informed throughout the Change lifecycleTake personal control of Emergency ChangesCommunicate rejection of Changes to the Change SponsorCollects artifacts (including Schedule of Changes Report and Projected Service Outage Report) for the CAB meetingCommunicates decisions made to affected stakeholders (e.g. Agencies)Completes and publishes meeting minutes after each CAB meetingConducts each Approval voteConsiders Changes for addition to the Standard Change listConvenes the CABCreates the agenda for the CABDefers any RFCs not discussed until the next meetingDiscusses any issuesDistributes meeting minutes (including Changes that were re-scheduled, RFCs that were rejected, withdrawn, cancelled, or postponed and any required actionsDistributes the agenda plus details of the RFCs that will be reviewed at the CAB meeting in advanceEnsures any deferred RFCs are added to the next meeting's agendaFacilitates the Review sessionFollows up on action items identified in the CAB meetingsIdentifies follow-up/action items and assigneesIf the requested Schedule is rejected, either an alternate scheduled date, time and duration will be agreed at the meeting, or the Change will be postponed and discussed again at a subsequent CAB. Either way, makes necessary updates to the ChangeMakes sure the team follows the CAB CharterModerates the meetingReviews the list of RFCs to be discussed and allocates time and order accordinglyValidates implemented Changes against the original requirements to ensure that the Change met all the objectives for which it was originally createdVerifies that the Approval process is completeVerifies that the Back-out Plan meets Change Management process standards and requirementsVerifies that the Post-Change Test Plan meets Change Management process standards and requirementsVerifies that the Pre-Change Test Plan meets Change Management process standards and requirementsVerifies that the Release Implementation Plan meets Change Management process standards and requirementsChair Post Implementation Review meetings (on an as-needed basis)Must SkillsBachelor's degree or 3+ years IT experienceITIL knowledgeIT Change Management experienceWhy work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.Equal Employment Opportunity StatementNet2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Awards And Accolades America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group)Best Regards,Shubham HayaranSenior Technical RecruiterNet2Source Inc.Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873Direct No.: (201) 603-2330 | Email: Shubham.h@net2source.com