Practice Operations Manager- Optometry

Bethany Eye Care | Practice Operations ManagerJob Title: Practice Operations ManagerLocation: Bethany Eye CareJob Type: Full-time on-siteJob Hours: Full time days, no weekends, with one or two evenings till 7PM and Friday until 1:00PMSalary: $50,000 - $58,000 salary annuallyReports to: Clinic OwnerStart Date: ImmediatelyAbout the RoleWe are looking for an Operations Manager who is passionate about delivering an exceptional patient experience. This role is responsible for building and maintaining patient-centered policies and processes, while supporting and developing a team that contributes to both a positive patient experience and the overall success of the practice.Who We AreAt Bethany Eye Care, we're more than an eye care clinic, we're a trusted part of the Bethany community. We believe great care starts with great people. Our clinic is built on compassion, integrity, teamwork, and a true commitment to service. Patients often tell us they feel "right at home" here, and we work just as hard to create that same supportive, respectful environment for our staff.Our team takes pride in delivering exceptional, personalized care using advanced technology, high-quality eyewear products, and thorough, prevention-focused exams. But what truly sets us apart is our attention to detail and our dedication to doing what's right for each patient, not what's easiest or fastest. We continuously invest in modern diagnostic equipment, new treatment options, and the latest eyewear and contact lens solutions so our team can provide the very best care possible.If you're looking for a workplace where your work truly matters, your contributions are valued, and you can build meaningful relationships with patients and coworkers alike, you'll feel right at home at Bethany Eye Care.Key ResponsibilitiesOversee front of house operations, including the reception area and day to day administrative workflowsStep in at reception, check-in or check-out when needed to support teamSupport, coach, and develop team members by setting clear expectations and providing ongoing feedback and guidanceEnsure policies and operational processes are clearly documented, understood, and consistently followed, making improvements where neededTrack key operational and performance metrics, using insights to identify trends and opportunities for improvementSupport scheduling, coordination, and administrative needs to keep daily operations running smoothlyPartner with leadership to identify operational gaps and implement solutionsSupport hiring, onboarding, performance management, training of new employees to ensure they're set up for successEnsure compliance with internal policies, employment standards, and regulatory requirementsManage inventory and supplies, including ordering, tracking, and working with vendors as neededAssist with financial tasks such as insurance billing, payment reconciliations, AR/AP, statements, etc.Experience, Skills & QualificationsOptical or healthcare experience is preferred, but not requiredExperience leading HR initiatives such as recruitment, onboarding, performance management, employee relations, and team development is strongly preferredFinancial literacy including experience with profit and loss statements, insurance plans, collections, billing, etc. is considered an assetComfort with practice management software, computer software, and digital schedulingExcellent communication, leadership, and customer service skillsComfortable with people and demonstrates strong emotional intelligenceStrong initiative and the ability to anticipate patient needsAbility to work both independently and collaboratively in a team environmentFriendly, professional, and enthusiastic - in person and on the phoneExcellent organizational skills and attention to detailAbility to multitask and adapt in a fast-paced, team-oriented environmentEager to learn and build efficienciesPassion for patient care and a genuine desire to create a welcoming environmentWhy Work With Us?We hire individuals who are service-oriented, driven by lifelong learning, and eager to increase their skills to ensure the patient always receives the best care and experience possible. We believe in hiring great people and empowering them to do great work.What We OfferFlexible working hours (No weekends and short schedule on Fridays)Highly competitive wages and benefitsFree eyecare and materials at cost for you and your familyOpportunity to earn a monthly cash bonusA meaningful role where you're leading a strong teamA supportive and professional team environment that encourages independence and growthOpportunity to truly impact the patient journey and be part of a respected local healthcare providerPaid time off and paid holidaysSimpleIRA retirement planTeam appreciation eventsHow to ApplyIf you're a dedicated, customer-focused Manager looking to make a difference in people's lives, we'd love to hear from you!To apply, either drop off your updated resume and cover letter at the clinic or apply online with your cover letter and resume. Please note that applications without a cover letter will not be considered. We look forward to hearing from you!At Bethany Eye Care, we are committed to building a welcoming, inclusive, and respectful workplace for all, which is why we are proud to be an equal opportunity employer. We consider and evaluate all applicants without discrimination based on race, color, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.All successful candidates will be contacted via email to discuss the next steps. We appreciate all applications and wish you all the best of luck!