Call Center Coordinator

Job Description About:Collins Building Services (CBS) is proud to be a leading firm in facility management throughout the New York Tri-State area for over 30 years. Clients choose us for our commitments of superior quality service, transparency, and innovation, tailored to their individual needs. With over 3,200 employees, Collins Building Services' operations team is responsible for providing the excellent service that has been recognized throughout the industry.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Position Summary:The Call Center Coordinator will be directly responsible for assisting the Call Center Supervisor and overseeing a group of student call center service representatives. The call center fields call from students, parents, various administrative personnel from the University, as well as University Management, field trades and janitorial staff and various vendors.ResponsibilitiesIn conjunction with the CCS, oversee the call center's team of student service representativesWork directly with the Call Center Supervisor and assist in fielding calls, and assist in training new student service repsHandle calls from students regarding work service requestsAssist on calls in which a student service rep may have trouble in dealing with a particular callCreate service request work orders for various trades and janitorial functionsProvide helpful feedback and positive communication to motivate call center repsAssist Call Center Manager in creating service requests for the Purchasing and Procurement DepartmentCommunicate with all departments within the University Management, Administration, Maintenance Management, Construction and Design, Purchasing and Procurement via email and phoneSchedule work orders through the university Work Order System and ensure work is distributed to the maintenance field staff in a timely manner in order to complete work within the allotted time frameFollow up with management on work that has not been completed in a timely manner or in a satisfactorily mannerReview on a daily basis that all scheduled work has been completed on time or marked as not completed with the proper resolutionsThe ability to work with and address concerns of possibly angry or unhappy residents and know when it is time to escalate the call to the Call Center SupervisorQualifications:High School DiplomaAssociates degree in Business, Management, or Public Relations or a computer related fieldKnowledge and ability to utilize online facilities maintenance management systemsStrong English communication skills both written and verbalAble to work in a professional manner at all times and actively contributes to a positive work environmentMust be highly organized with great attention to detail and a high standard for accuracyVery strong follow up skills requiredStrong knowledge and ability of excel, word, outlook softwareStrong relationship building skills, specifically able to build effective relationships with client management, other facility teams, client representatives, CBS staff and managementExperience in an union environment highly desired as well as experience following union protocolAble to direct assigned student employeesProactively raises concerns and recommendations to management whenever possibleSelf-starter able to work with a high degree of urgency and under pressure to meet deadlinesAble to work in a fast paced environment with multiple projects at the same timeDesire to be successful and solution drivenAble to work successfully in a team environmentAble to prioritize work and elevate appropriately any obstacles or concernsCompany DescriptionAbout:Collins Building Services (CBS) is proud to be a leading firm in facility management throughout the New York Tri-State area for over 30 years. Clients choose us for our commitments of superior quality service, transparency, and innovation, tailored to their individual needs. With over 3,200 employees, Collins Building Services' operations team is responsible for providing the excellent service that has been recognized throughout the industry.This is a unique opportunity to join an established company that is investing in constant innovation, turning customer feedback into actionable insights for business success and solutions. If you want to work for a company that's focused on providing you the best experience with a continued focus on your personal growth and development – join the CBS Operations Team!Collins Building Services provides equal employment opportunities to all employees and applicants. The Company does not discriminate in employment opportunities or practices on the basis of race, creed or religion, color, national origin, sex, age, disability or handicap, marital status, military or veteran status, sexual orientation, citizenship or citizenship status, or any other characteristic protected by federal, state, or local law.?Company DescriptionAbout:\r\rCollins Building Services (CBS) is proud to be a leading firm in facility management throughout the New York Tri-State area for over 30 years. Clients choose us for our commitments of superior quality service, transparency, and innovation, tailored to their individual needs. With over 3,200 employees, Collins Building Services' operations team is responsible for providing the excellent service that has been recognized throughout the industry.\r\rThis is a unique opportunity to join an established company that is investing in constant innovation, turning customer feedback into actionable insights for business success and solutions. If you want to work for a company that's focused on providing you the best experience with a continued focus on your personal growth and development – join the CBS Operations Team! xhyhwjd \r___________________________________________________________________\r\rCollins Building Services provides equal employment opportunities to all employees and applicants. The Company does not discriminate in employment opportunities or practices on the basis of race, creed or religion, color, national origin, sex, age, disability or handicap, marital status, military or veteran status, sexual orientation, citizenship or citizenship status, or any other characteristic protected by federal, state, or local law.?