Customer Care Representative

Company Summary: We are a value-based, precision medicine company specializing in solutions for providers, patients, life science and EMS companies. With the emergence of value-based care, Integra Connect’s mission is to help specialty care providers succeed both clinically and financially. We accomplish this through a comprehensive offering of technology and services, unified by our cloud-based platform, combined with unmatched industry expertise. We are looking for like-minded individuals committed to making a difference in healthcare. Come join our growing team! Job Description: The Representative, Customer Care, is responsible for handling customer telephone calls, both incoming and outgoing as well as communication through fax, email, and mail. The incumbent is responsible for establishing the means by which an account will be paid, by either a third-party payer (insurance), or recommending an available payment plan or discount to the caller, if applicable. Responsibilities: Answer incoming /outbound customer service telephone calls, verify and update account demographics, and take appropriate action within the billing system to resolve the account/accounts during the initial (first) contact, while adhering to Compliance/HIPAA regulations and internal protocols. Maintain a courteous and professional demeanor. Answer questions, process information obtained from the caller and process customer complaints appropriately within the AR management system. Review recorded comments about the patient's account, and understand the trip's information, and billing history to guide the caller regarding past events. Input information obtained and entered comments relating to an account and call into the AR management system. Inbound/outbound call audits must score a minimum of 95% overall passing score, and an individual audit must score a minimum of 90%. Review correspondence received by mail, by e-mail, or through the website and take appropriate research and follow-up steps for resolution. Assist with account billing review and follow-up on private pay billing plans and private pay aging. Familiarize and follow corporate policy and procedures. Qualifications: High school diploma/GED. 1 year of customer service or sales experience. Type 35 wpm. Bilingual (Spanish) preferred. Demonstrated effective verbal and written communication skills. Knowledge of medical billing processes/or health care billing guidelines is strongly preferred. Pleasant Telephone etiquette. Have a customer-focused mindset. General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows. Able to handle a large volume of work. Organized and detail-oriented with the ability to prioritize and perform multiple tasks at once. Have a customer-focused mindset. General working knowledge of PCs and/or patient accounting computer systems. Working knowledge of Microsoft Word and Excel for Windows. Benefits: Integra Connect, LLC provides a comprehensive benefits plan Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire Paid Time Off 401k with employer match Paid Holidays and Floating Holiday Equal Opportunity Employer Please note that the deadline for submitting applications is February 28, 2026. All applications must be received by this date to be considered. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Work Location: Remote