Service Manager

Job Description POSITION SUMMARY The Service Manager leads all maintenance operations for the property, serving as the on-site authority for building systems, unit readiness, and physical asset preservation. This is a leadership role that demands consistency in execution, dependability under pressure, and clear, proactive communication with property management, residents, and vendors. The Service Manager is expected to maximize in-house labor, manage costs responsibly, and set the standard for quality and professionalism across the maintenance team.CORE RESPONSIBILITIES Building Systems:Oversee daily operation of HVAC/fan coil units, electrical, plumbing, access control, doors/hardware, and common-area lighting Preventive Maintenance:Implement and maintain a preventive maintenance program with detailed logs for inspections, repairs, and system performance Issue Resolution:Identify recurring issues and propose cost-effective long-term solutionsUnit Turns:Manage all make-ready activity to ensure units meet leasing standards on schedule Make-Readies:Perform in-house appliance repair, HVAC troubleshooting, full/partial painting, patching, and cosmetic repairs Quality Control:Inspect paint condition at move-out; enforce consistent standards and release units only after quality checks are completeSafety & Security:Maintain physical security infrastructure including access control, doors, locks, and lighting Emergency Response:Respond to emergency situations promptly; notify Property Management immediately of security concerns and support incident documentation Appliance & HVAC:Perform in-house repairs on refrigerators, ranges, ovens, dishwashers, microwaves, thermostats, filters, and fan motors; escalate only for warranties, sealed systems, or out-of-scope workVendor Management:Coordinate and supervise vendors as the primary technical contact for HVAC, electrical, access control, and door/hardware contractors Contractor Oversight:Obtain bids, define scopes of work, verify credentialing and insurance, and escalate delays or unresolved issues promptlyCommunication & Docs:Communicate system failures, repair status, and vendor issues clearly and promptly; document all work orders and maintain records of warranties, manuals, and inspections Compliance Support:Support audits, inspections, ownership walkthroughs, and compliance-related postings or notices with professionalism and discretionBudget & Asset Care:Maximize in-house labor to control costs; track expenses, manage tools and inventory, and recommend capital improvements when operational repairs are no longer sufficientPHYSICAL REQUIREMENTS Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies) Stand, walk, and remain on feet for extended periods throughout the shift Climb stairs, ladders, and step stools; work safely at varying heights Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.g., mechanical rooms, under sinks, attic access) Reach overhead and work with arms extended for repairs, installations, and inspections Manual dexterity to operate hand tools, power tools, and mechanical equipment Work outdoors in varying weather conditions, including heat, cold, and precipitation Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standardsQUALIFICATIONS & PERFORMANCE STANDARDS Required Skills Strong knowledge of multifamily building systems Experience with unit turns, painting, and in-house repairs Vendor coordination and cost management Ability to prioritize in a fast-paced environment EPA certification and relevant trade experience preferred Performance Expectations Safe, well-maintained property with timely, cost-effective unit turns Consistent in-house execution of repairs and painting Proactive, clear communication with property management Dependable follow-through on documentation and compliance support Positive resident experience and support of leasing goals