Front End - Front End Manager

Where there are holidays, celebrations, or any other kind of social gathering, the common denominator for all of those is food. You get to be a part of an industry that helps people create and celebrate some of the most meaningful events of their lives. What you do at Broulim's matters and makes a difference to thousands of people in our communities!We have been categorized as an essential service, which means job security during difficult times.Job Title : Front End ManagerPrimary Supervisor : Store DirectorStatus : Non-ExemptJob SummaryAs the Front End Manager, you will be responsible for overseeing all aspects of the front end operations of the store, managing front end staff, ensuring efficiency and accuracy at the checkout counters, and providing excellent service to our customers.Primary ResponsibilitiesSupervise front end staff, including cashiers, baggers, and customer service representatives, providing guidance, training, and support as needed.Manage customer transactions, including processing payments, handling returns, and resolving any issues or concerns.Ensure accuracy in cash handling procedures, balancing cash drawers and conducting audits as needed.Monitor checkout lines to ensure prompt and efficient service for customers, adjusting staffing levels as needed.Oversee the cleanliness and organization of the front end area, including checkout counters, conveyor belts, and bagging stations.Implement and enforce company policies and procedures related to front end operations, customer service, cash handling, and safety.Collaborate with other department managers and store leadership to address customer service issues and improve front end operations.Assist with scheduling front end staff to ensure adequate coverage during peak hours and busy periods.Analyze front end performance metrics, such as transaction times and customer satisfaction scores, and develop strategies for improvement.Knowledge & SkillsUnderstanding of front end operations, including cash handling procedures, POS systems, and customer service principles.Familiarity with company policies and procedures related to front end operations and customer service.Knowledge of safety protocols and procedures for handling cash and ensuring a secure checkout environment.Strong leadership and team management skills, with the ability to motivate and inspire front end staff.Excellent verbal and written communication skills for interacting with customers and staff.Ability to address customer issues and resolve conflicts effectively.Skill in managing tasks and priorities to ensure efficient front end operations.Adaptability to changing priorities and handling various tasks as needed.Commitment to providing exceptional service and satisfaction to customers.Attention to detail to ensure accuracy in cash handling and transaction processing.Ability to multitask in a fast-paced environment.Minimum QualificationsHigh school diploma or equivalent.Previous experience in a supervisory or leadership role, preferably in a retail or customer service environment.Knowledge of front end operations, including cash handling procedures and POS systems.Availability to work evenings, weekends, and holidays as needed.Strong leadership skills and the ability to effectively manage a team.J-18808-Ljbffr