Full Time - Team Leader Member Consultant - University Branch

The University branch is looking for a highly motivated and energetic leader to support an exceptional team of Member Consultants. If you have financial institution experience, and value servant-leadership, then we want to hear from you!Your Day Might IncludeLeading and supporting Member Consultant staff in the sales, service and operational needs of the branchCoaching and developing employees to support WSECU’s Brand PromiseAssisting branch leadership in meeting management routines of coaching, observations, evaluations, and monthly dialogsWorking individually with direct reports; demonstrating proactive listening, probing and asking clarifying questions to meet staff needs, developing professional skills and providing constructive feedback for their growthProviding frequent communication to inform and educate employees on current and new initiatives and informationDocumenting employee performance and attendance, holding staff accountable to meeting our Member Service standards, operational efficiency- including compliance, policy adherence, balancing, and procedural accuracyPromoting innovative ideas, adapting to change and leading others to adapt to changing situationsEnsuring branch is staffed at an efficient level to balance service expectations and operating expensesHiring and promoting branch staff that fulfill the Member Experience PrinciplesEnsuring employees are equipped to meet members’ needs while observing the Credit Union’s Operating Guidelines and Code of Conduct StandardsPerforming duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy ActContributing to your team’s successes and celebrating along the way Having fun!What You Bring To The TeamTwo (2) years of college OR substitute two (2) years of experience with customer service and/or financial institution experienceMinimum of one (1) year experience of branch operations, including at least one (1) year as a Member Consultant or similar roleComputer experience; proficiency in Microsoft products: Outlook, Excel and WordMust be able to learn, maintain, and pass continuing annual regulatory education requirementsMust possess strong interpersonal skills: courteous, professional, friendly, warm, empathic, level-headed and composedAbility to work efficiently in a fast-paced, demanding sales and service cultureMust be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annuallyBonus Points If You HaveCredit Union experience and understanding of financial regulationsLeadership experienceNew account/consumer lending experienceSales and customer service trainingCompetitive pay: $34.59 – $51.89 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits packageThe target starting pay for this position is $34.59 - $43.24 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position. Where we’re located: 1121 NE 45th Street Ste. 100, Seattle, WAWhen you’d work: Monday-Friday 8:00 am–6:00 pm, Saturday 9:15 am–2:30 pm., full time minimum 40 hours per week, with scheduling flexibility required to meet the needs of the branch.Perks: Here are a few benefits and perks we offer:Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECUFull-Time Regular employees accrue general leave and sick leave, on a monthly basisPart-Time employees accrue general leave, on a monthly basis11 Paid HolidaysEmployer paid Long Term Disability & Long-Term Care plan for Full-Time employeesEmployer paid Long Term Care plan for Part-Time employees401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of servicePaid Volunteer LeaveTuition AssistanceEmployee Assistance Program & Employee DiscountsAnd, you get to work with some awesome people!WSECU was named to the Forbes Best-In-State Credit Union list in 2025, making us the only credit union in Washington to earn this recognition five years in a row!Ind2We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 360-754-2118 with any questions.We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.