Client Service Associate

Client Service AssociateWestlake, Texas, United StatesLocation: Westlake, TX 76262 Schedule: 8:00 am - 4:30 pm Employment Type: Full-time | OnsiteWe're hiring! If you're a people-focused, detail-oriented professional who enjoys keeping an office running smoothly, this role is for you. We're seeking a Client Services Associate to support daily operations, deliver exceptional service, and create a welcoming experience for employees and visitors.About the RoleAs a Client Services Associate, you'll be the heartbeat of our workplace experience. You'll handle mail and package operations, support office supplies and shipping and receiving, organize supply inventories and equipment management, assist with meeting room setups, and provide hospitality and occasional reception coverage.This position is ideal for someone who excels in a fast-paced environment, loves helping others, and takes pride in maintaining a polished, organized workspace.What You'll DoMailroom OperationsReceive, sort, and distribute all inbound mail and packagesProcess outbound mail, shipments, and tracking documentationMaintain accurate chain-of-custody recordsNotify employees of incoming deliveries and coordinate pickupWarehouse & LogisticsPerform shipping and receiving tasks for supplies, materials, and equipmentVerify packing slips, inspect shipments, and report discrepanciesOrganize and maintain warehouse areas for cleanliness and efficiencyLoad/unload items using proper safety techniquesOffice OperationsMonitor and restock office suppliesEnsure printers/MFDs are functional and stockedKeep the Business Service Center neat and organizedSubmit and follow up on work ordersInventory & SuppliesMonitor stock levels of office and warehouse suppliesReplenish inventory and support ordering when neededKeep storage areas neat and labeled for easy accessHospitality & Facilities SupportSet up meeting and conference roomsSupport pantry, barista, or kitchen areasPerform light cleaning and maintenance tasksAssist with internal office movesReception & Customer SupportProvide backup front desk/reception coverageDeliver friendly, professional service to employees and guestsHandle sensitive or urgent requests with discretionWhat You BringHigh School Diploma or equivalent1+ year of experience in customer service, office support, or similar preferredStrong communication and multitasking skillsA proactive, solutions-oriented mindsetComfort learning new systems and processesProfessional appearance and demeanorPhysical RequirementsAbility to lift/move 4060 lbsFrequent walking, bending, standing, and light manual activityAbility to operate common office equipmentWhy You'll Love Working With UsSupportive team cultureOpportunities to learn and growA role with high visibility and daily impactA chance to be the go-to person who keeps everything running smoothlyWHAT WE OFFERCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.