Spa Reservation

Spa Reservations AgentThe Spa Reservations Agent is responsible for managing all spa bookings and inquiries primarily via phone and email. This role serves as the first point of contact for guests, providing a warm, professional, and knowledgeable experience while assisting with scheduling services, answering questions, and promoting spa offerings. Ensures accuracy of all reservations, maximizes appointment availability, and delivers exceptional customer service to create a seamless and positive guest experience from the first interaction.Job Duties3 different shifts:Monday - Friday 7am-2pmMonday-Friday 2pm-8:30pmWednesday-Sunday 7am-3:30pmSpa ReservationsAnswers the telephone: answers questions, handles inquiries, directs the calls, makes appointments, etc.Acts as a resource for all policies, programs, services/activities involved with the spa. i.e., cancellations policies, service charges, retail items, treatment procedures, options available, greens conditions, etc.Schedules appointments for services, for same day as well as future reservations for spa.Continually strives to understand all the services, products and retail items offered and stays up to date in changes/additions.Maintains a sense of order and efficiency in spa operations through properly scheduling guest appointments.Maintains effective guest and interdepartmental relations.Ensures a pleasant and memorable experience for each guest and is willing to go above and beyond as necessary to accomplish this.Makes confirmation calls for all spa appointmentsReturns any missed calls or voice mailsAdditional responsibilities as needed.Education and ExperienceHigh school diploma or equivalentOne-year related customer service experience, preferably in a luxury spa or hotel settingExperience using reservations and POS systems preferred.Skills & AbilitiesStrong verbal communication skillsExcellent time management and organizational skillsBasic computer and math skillsAbility to pay close attention to detailAbility to work a flexible schedule, including evenings, weekends and holidays to accommodate business needPhysical RequirementsAbility to stand for extended periods, walk, hear, talk, kneel, bend, stoop, grasp, reach and perform repetitive motions.Ability to push, pull, lift, carry or otherwise move up to 10 lbs. regularly and up to 50 lbs. occasionally.