Groups Coordinator (flex-time position)

This is a flex-time position that is ideally suited to someone who is looking to supplement their income or pick up additional hours while working elsewhere.Job SummaryThis role involves the thorough planning of, and overseeing execution of group bookings at the resort. Group Sales Managers will refer contracted groups to the Groups Coordinator for detailed planning of the group’s upcoming stay. The coordinator will act as a liaison between the groups and all operational departments at the resort, serving as their advocate. Working closely with the customer planner/coordinator, the Groups Coordinator will monitor all aspects of the group's stay to ensure the resort meets performance expectations and the customer's event goals are achieved.You’d make a great group coordinator if you:Loving caring for and looking after groups of customers Consider yourself a “people person,” and enjoy meeting othersUnderstand how to create a great customer service experience.Love working as a team and appreciate the chance to collaborate.Have a focus on quality and take pride in your work.Are open to learning new thingsCan keep cool and calm in a demanding, energetic work environment.Have excellent communications skillsBasic QualificationsMaintain regular and consistent attendance and punctuality, with or without reasonable accommodationAvailable to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidaysEngage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communicationAvailable to perform many different tasks within the resort during each shiftRequired Skills, Knowledge And AbilitiesAbility to learn quicklyAbility to understand and carry out oral and written instructions and request clarification when neededStrong administrative skillsHigh attention to detail Excellent communication skills both written and spoken - must be comfortable talking to and building relationships with customers on the phone and in personAverage to above average computer and typing skills requiredExcellent spoken and written English skills required.Troubleshooting customer issues; problem solving abilityStrong interpersonal skillsAbility to work as part of a teamAbility to build relationshipsAbility to walk up to 5 miles around the property per day in variable conditions including ice and snow in winter and climbing and descending stairsAbility to lift and carry loads of up to 30lbsJob ResponsibilitiesAdding, maintaining and communicating all detail regarding events for groupsWorking with group lodging to fill the room blockWorking with registrations and the set up and communication from this system to customers and internallyEnsuring 100% accuracy of group schedules and making and communicating on-site changesGetting AV requirements, then ensuring accuracy of setup, testing and demonstration to customersInspecting lodging and meeting spaces before, during and after group bookingAssisting with group check insWillingness to cross train and work other roles during quiet timesJob QualificationsEducation: Ongoing study in Hospitality preferred.Experience: Minimum one-year hospitality (including restaurant) or group events experience preferred.Experience: Previous guest service experience preferredUS work authorization Pay Scale$23.00 - 25.00 per hourBenefitsBonus ProgramPool, Gym & Recreation UseEmployee Meeting Space Rental DiscountsEmployee Lodging Rates and Friends and Family RatesEmployee Food DiscountsShared Gold Pass for California Ski ResortsAbout UsWhether you are a long term Lake Tahoe resident or relocate here as a skier, nature lover, adventure seeker, or to be apart of the community, Granlibakken is about connecting with what moves you.Today, these 74 wooded acres are family owned and just as picturesque as they were 100 years ago. We still see shy bears and other wildlife on occasion. And we still regularly hear the call of the wild.