Account Manager

Benefits:Quarterly Community Service Team Projects401(k)Dental insuranceHealth insuranceOpportunity for advancementProfit sharingTraining & developmentVision insuranceAs an Account Manager at AlphaGraphics Duluth | Johns Creek, you increase the center’s inside sales/ key accounts. This responsibility should always focus on increasing the center’s sales, cultivating center accounts, expanding our penetration into existing accounts, and creating a next-level experience for our clients.Account Manager Responsibilities:Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.Provide a top-tier customer experienceUses a consultative / problem solving approach with clientsCan easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)Upsells and cross-sells when there are opportunitiesCaptures customer’s specifications, needs, and ideas using “Job Analysis” questionsAsks probing questionsReviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick upCreates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracyRoutinely resolves customer inquiries and complaintsDisplays necessary mastery of MIS tools to create and estimate customer projects effectively.An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:Assists sales rep functions and inside production when requestedFollows up and manages Inbound LeadsFollows up on targeted direct mail or local Shop mailingsKeep customers informed regarding their job’s progress through the production processShows proficiency in regular use of CRM toolsEffectively manages all communication methods currently available to them to respond timely to customer inquiries Account Manager QualificationsKnowledge of printing and prepress requirements a plusPossesses a solid knowledge of MIS systems and order entry processesHandles all communications with customers in a Strong analytical skills (break projects into steps or sets)Excellent writing and verbal skillsProfessional appearance and on point telephone presenceStrong organizational and time-management skillsAlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.