Data Analyst

This role will help translate business and mission needs into clear platform requirements, process documentation, capability gaps, decision records, and product planning inputs. This role will also support knowledge management for the platform by helping organize, maintain, and improve the availability of reusable documentation, decision records, process guidance, and other knowledge assets.This position does require US Citizenship or a Green Card and is 100% onsite (near Farragut North/West Metro).ResponsibilitiesSupport analysis and documentation of business and mission use cases for the Enterprise Data Platform.Conduct or support stakeholder discovery sessions to capture business needs, pain points, desired outcomes, assumptions, constraints, and dependencies.Translate stakeholder needs into clear requirements, user stories, acceptance criteria, process flows, and product planning inputs.Analyze and document current-state and future-state processes related to data intake, data access, data governance, platform usage, analytics workflows, and operational support.Develop process maps, workflow diagrams, decision trees, RACI matrices, SOPs, and process guides as needed.Identify process gaps, bottlenecks, unclear ownership, handoff issues, and opportunities for standardization or improvement.Convert technical input from engineers, architects, security, and governance teams into clear business-facing documentation.Organize and maintain platform knowledge repositories so that platform teams and stakeholders can easily find current, authoritative informationSupport miscellaneous knowledge management activities needed to advance Enterprise Data Platform prioritiesQualificationsBachelor's Degree in Computer Science or related degree in the IT field or equivalent experience.5+ years of experience supporting business analysis, product analysis, program support or technology delivery activitiesExperience supporting data platforms, analystics platforms, cloud platforms, enterprise systems or internal technology products.Ability to translate stakeholder needs into clear requirementsExperience creating or maintaining requirements document, process guides, SOPs, meeting summaries, decision logs, issue tracers and stakeholder materialsProficiency with Jira, Sharepoint, Visio, PowerPoint or similar toolsExperience with business process mapping, SOP development or operational process improvementAbility to identify process gaps, unclear ownership, and opportunities for standardizationExperience with ServiceNow Collibra or Saviynt integrations (preferred)