Supervisor, Retirement

SupervisorThe Supervisor will oversee the Benefits Payment business unit in the Retirement Department. The Benefits Payment team is responsible for, but not limited to, the distribution and reconciliation of benefits for all retirement funds. This includes processing of payment setups and tax deductions, fraud prevention programs and tax statement distribution. The supervisor will also support the Communication Management and Document Management Teams, and assist management on annual projects, running reports from various systems to provide required information for clients, and dealing with government agencies (DOL, SSA, etc) – both in writing and phone.ResponsibilitiesSupervise subordinates: assign tasks, maintain office professionalism & monitor performanceExecuting tactical plans given from Management to achieve department goalsRespond to written and phone inquiries from government agencies, auditors, joint boards, attorneys, and participants in a timely manner.Run reports & exports from Salesforce and Vitech on a weekly basis to manage team metrics.Work with other departments to best coordinate required information.Review and Manage ABC Portal inquiriesPrepare the trainings needed for staff and SOPs to be developedOnboard staff and integrate them into their rolesSupervise Year End Tax process and Vacation Checks processProvide operational support and oversight for the Communication Management and Document Management Team to ensure timely mailing campaigns, document intake, and workflow coordination.QualificationsBachelor experience preferred3 to 4 years prior experience, preferably pensionManaging staffMaking sound and timely decisions always bearing in mind the needs of the departmentTime Management/ Ability to work independentlyMust be proficient in Microsoft Office – especially Excel and WordOccasionally available to work on Saturdays as needed