Audio/ Visual Collaboration Engineer

Audio/Visual (AV) Collaboration EngineerAbout The RoleWe are seeking an experienced Audio/Visual (AV) Collaboration Engineer to join a high-performing IT team supporting enterprise collaboration technologies in a fast-paced financial services environment. This role is responsible for the engineering, design, implementation, administration, and support of enterprise voice, video conferencing, and collaboration solutions.The ideal candidate will have a strong background in professional AV systems, unified communications, and video conferencing technologies, with the ability to troubleshoot live events, collaborate with cross-functional teams, and support modern cloud-based collaboration platforms.Key ResponsibilitiesEngineer, design, configure, administer, and support enterprise collaboration, voice, and video conferencing systems.Provide Tier 2 support for AV, Unified Communications, and collaboration technologies.Support and troubleshoot executive meetings, Town Halls, Fireside Chats, and other live events with minimal downtime.Ensure the availability and performance of cloud-based and managed collaboration services.Configure and support AV hardware and software installed by third-party integrators.Coordinate AV installation projects, including vendor management, scheduling, and tracking labor and materials.Develop Bills of Materials (BOMs), assist with AV system designs, and provide implementation estimates for new conference room deployments.Serve as the primary technical contact for AV vendors, service providers, and internal escalation teams.Utilize monitoring tools such as Cisco Room Management, SolarWinds, and similar platforms to identify and resolve system issues.Partner with network and infrastructure teams to troubleshoot hardware, software, and connectivity issues.Perform preventative maintenance, firmware upgrades, and security remediation to ensure compliance with enterprise security standards.Commission newly installed conference rooms and provide onsite end-user training.Research emerging AV and collaboration technologies and recommend improvements.Perform additional duties as assigned.Required QualificationsBachelor''''s degree in Information Technology, Computer Science, Engineering, or a related field, or a high school diploma with 5+ years of relevant experience.Minimum 5 years of hands-on experience installing, configuring, and supporting professional AV systems.Experience with enterprise AV solutions from vendors such as:CrestronQSCShureBiampCiscoStrong understanding of IP networking concepts and communication protocols.Experience designing, configuring, and troubleshooting collaboration technologies.Hands-on experience with:Cisco codecsVideo displaysMicrophonesDSPsAmplifiersVideo switchersExtendersControl systemsExperience installing and supporting AV infrastructure including:Rack assembliesStructured cablingCable terminationsConnectorsSpeaker installationsFlat-panel display mountingAbility to read and interpret AV system drawings, technical specifications, and engineering documentation.Experience supporting cloud-based interoperability and collaboration platforms.Experience supporting Microsoft Teams, Cisco Webex, IM, and web collaboration applications.Knowledge of Unified Communications, VoIP, and enterprise video conferencing technologies.Ability to troubleshoot complex hardware and software issues independently.Willingness to work flexible hours, including evenings or weekends when supporting critical events.Ability to lift up to 40 lbs., climb ladders (up to 10 feet), and work on your feet for extended periods.Ability to travel up to 10%.Preferred QualificationsExperience using AutoCAD, Visio, or similar tools to create AV system designs.Experience programming or configuring AV hardware, including:CrestronBiampQSCClickShareCisco Codec platformsInfoComm CTS-I Certification.Cisco CCNA Collaboration Certification.Additional AV manufacturer certifications are highly desirable.Skills & CompetenciesExcellent troubleshooting and analytical skills.Strong project coordination and vendor management abilities.Ability to perform under pressure while managing multiple priorities.Outstanding written and verbal communication skills.Detail-oriented with strong organizational and documentation skills.Self-motivated with the ability to work independently and collaboratively.Strong customer service mindset with excellent stakeholder management skills.Proactive problem solver with the ability to make sound decisions with limited information.