VP, Contact Center Product & Modernization

A leading financial services firm is seeking a VP Product Leader for their Contact Center to define a digital-first roadmap. You will lead cross-functional teams to enhance customer experiences and optimize service delivery while driving innovation with a focus on automation and digital transformation. Ideal candidates will have over 10 years of experience in product development, strong leadership, and a data-driven mindset. This position offers a hybrid working model, requiring on-site presence every other week. J-18808-Ljbffr