IT Support Engineer

IT Support EngineerSeeking a hands-on IT Support Engineer to join a lean, fast-growing SaaS organization supporting approximately 100 internal systems across a global environment. This is an opportunity for a true IT generalist who enjoys wearing multiple hats across systems administration, end-user support, identity management, automation, and infrastructure. The ideal candidate thrives in an ambiguous, high-ownership environment, enjoys solving complex technical problems, and proactively identifies opportunities to improve processes through automation and AI.Day-to-Day Responsibilities:Manage daily IT operations across Windows, Linux, Google Workspace, and Okta environmentsProvide Tier 1 and Tier 2 technical support, resolving approximately 50 support tickets per monthTroubleshoot user access issues, network connectivity, endpoint devices, and application-related problemsAdminister identity and access management through OktaSupport onboarding and offboarding processes, including zero-touch provisioning initiativesMaintain and troubleshoot integrations across approximately 100 internal SaaS platformsPartner with cross-functional teams to implement technical solutions that improve business operationsOwn projects from initial concept through implementation with minimal oversightDocument processes, technical procedures, and support knowledgeIdentify opportunities to automate repetitive tasks and improve IT operations using AI and automation toolsServe as a key technical resource within a collaborative, hands-on IT organizationMinimum Requirements:4–6 years of experience in IT Systems Administration, IT Operations, Systems Engineering, or Corporate ITStrong hands-on experience administering both Windows and Linux environmentsExperience administering Google WorkspaceExperience managing Okta for identity and access managementExperience supporting Tier 1 and Tier 2 technical issues across users, devices, systems, and applicationsExperience owning technical projects or solutions from planning through implementationStrong troubleshooting and root-cause analysis skillsAbility to work independently with minimal directionComfortable operating in a fast-paced, evolving environment where priorities shift frequentlyExcellent communication and collaboration skillsDemonstrated adaptability, accountability, and ownership mentalityPreferred Qualifications:Experience working in startup, scale-up, or mid-sized SaaS environmentsExperience with zero-touch onboarding/offboarding workflowsExperience administering SaaS applications and system integrationsExperience with scripting or automation (PowerShell, Bash, Python, etc.)Experience with endpoint management platforms such as Jamf, Intune, or KandjiFamiliarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini to improve operational efficiencyExperience supporting global or distributed teamsIdeal Candidate:This role is best suited for someone who has worked in a lean IT organization where engineers are expected to support a broad range of technologies rather than specialize in a single area. Successful candidates are naturally curious, enjoy solving problems independently, take ownership of projects from idea through delivery, and continuously look for opportunities to improve systems, automate manual work, and make the team more efficient.