Private Client Assistant

Moda Operandi is seeking a Private Client Assistant to join our Private Client Advisors Team.The Private Client Assistant is responsible for consistently providing a superior level of customer service to both the internal and external client. This role provides administrative support to the Private Client Advisors, indirectly driving sales, increasing customer conversion and retention.This is a fully remote position.Private Client AssistantDepartment: Sales + Marketing: Moda PrivateStatus: Non-Exempt Full TimeReports To: Assistant Sales ManagerDirect Reports: NonePrimary Responsibilities IncludeSupport Private Client advisors in building compelling bespoke and curated content edits for one-to-one client communication to maximize client engagement and achieve revenue plansContinually assess assigned client books to identify gaps in communication and partner with Private Client Advisors to develop strategies to prevent client lapseRespond to customer queries and account support needs effectively and efficiently, acting with a sense of urgencyAssist in placing client orders as neededLiaise with cross-functional partners to solve for all client needs, including but not limited to return requests, late orders, damaged or incorrect order items, etc. Assist with planning and execution of all private client appointments, ensuring product merchandising standards are metCoordinate all consignment orders and if needed, physically transport merchandise to the client and/or Private Client AdvisorProvide administrative support for travel coordination, expense reporting, and event planningWork closely with merchandising teams to process special orders and ensure all delivery and special needs to clients are metQualifications/Ideal ExperienceBachelor’s Degree with an emphasis in fashion merchandising, creative writing or graphic design preferred2+ years of experience as a stylist assistant, project manager or related role within luxury fashion or ecommerceExcellent English verbal & written communication skills required. Fluency in a second language advantageousOutstanding interpersonal skills and ability to build and maintain relationships. Must be comfortable flexing communication style to support various personalities and work styles Have a keen understanding of the luxury client attributes, needs and expectationsStrategic, holistic thinker with a proven ability to drive action and change in a growing, start-up environmentAbility to manage multiple tasks at once requiredAutonomous self-starter and confident decision-maker, able to work independently and as part of a teamAbility to project an approachable and professional image in personal appearance, manner, and demeanorJob Type: Full-time; Fully RemoteSalary: $55,000-$70,000 + Discretionary BonusBenefitsMedical, Dental & Vision Insurance Benefits (Day 1)401(k) with Company MatchCompany Paid Life Insurance BenefitVoluntary Supplemental Insurance Benefits (STD, LTD, Accident, Critical Illness)Unlimited Paid Time Off (Exempt & FT)Tuition ReimbursementThe above statements describe the general nature of work being performed in this role, they are not an exhaustive list of all responsibilities, duties and skills required. Additional responsibilities may be required from time to time. As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.For details on how we protect your information when you apply, please see our Applicant and Candidate Privacy Policy.Moda Operandi is an e-commerce platform transforming the way people discover and shop for designer fashion. Through its innovative mix of commerce and content, Moda allows women to shop for what’s new and what’s next in designer fashion from the world’s leading emerging designers and luxury brands. Founded in 2010, Moda Operandi's mission is to make it easy for designers to grow their businesses and consumers to realize their personal style. Today, Moda’s platform carries more than 1,000 brands and designers across fashion, fine jewelry, home, and beauty, shipping to customers around the world.Alternatively, you can apply to this job using your profile from Indeed by clicking the button below: