Client Concierge

Client Concierge (Front Desk) – Full TimeFlow Motion Healing Spa & Yoga SanctuaryFerndale, WA$20–$23/hour depending on experience + gratuitiesFlow Motion is not a typical spa.We are a healing sanctuary where people come to regulate their nervous systems, celebrate important life moments, or navigate challenging seasons of life. Because of this, the person at our front desk plays one of the most important roles in the entire business.We are seeking a Client Concierge who can be the organized, compassionate center of a busy wellness environment.This position requires constant multitasking, emotional presence with clients, sales ability, and a strong work ethic.This is not a passive desk job. It is a physically active role that requires being on your feet, moving throughout the spa, and helping maintain the environment throughout the day.ScheduleThis is a full-time position working five days per week.Weekend availability is required. Both Saturday and Sunday are part of the regular schedule.Typical shifts are centered around operating hours of 9am-5pm.The RoleThe Client Concierge is responsible for the first and last impression every guest receives.You will guide clients through their visit, help them choose services, manage scheduling, support practitioners, maintain the spa environment, and keep daily operations running smoothly.This role requires someone who can stay calm and organized while managing multiple tasks and helping people feel welcomed and cared for.Core ResponsibilitiesClient ExperienceGreet guests warmly and help them feel welcomed and at easeProvide spa tours and explain services clearlyAssist guests in choosing services that best support their needsHandle sensitive interactions with compassion and professionalismMany of our clients are navigating stress, burnout, grief, or major life transitions, so empathy and emotional awareness are important.Sales & SchedulingAnswer phones and assist clients with scheduling servicesRecommend services and retail products when appropriateUnderstand how to guide clients toward the best experience for themUse our scheduling platform (WellnessLiving)Front Desk OperationsCheck in yoga students and spa guestsCoordinate schedules for practitioners and servicesManage multiple interactions at once while maintaining a calm environmentFacility SupportMaintaining a clean and organized space is part of creating a healing environment.Responsibilities include:Folding laundryRestocking suppliesCleaning and resetting roomsLight cleaning throughout the spaInventory supportGeneral organization tasksLaundry is located on another floor, so this position involves going up and down stairs multiple times throughout the day.Physical RequirementsThis is an active position.Applicants should be comfortable:Being on their feet for much of the dayMoving throughout the spa frequentlyCarrying laundry bagsUsing stairs multiple times dailyPerforming light cleaning tasksThe Person Who Thrives HereThis role is ideal for someone who:Enjoys being busy and productiveIs naturally organized and detail-orientedIs comfortable with sales conversationsIs compassionate and emotionally intelligentWorks well under pressureValues reliability and consistencyWants to become part of a wellness-focused community long-termThis role is not a good fit for someone seeking a quiet desk job.Preferred ExperienceCustomer service or client-facing experienceSales or appointment scheduling experienceAdministrative or front desk experienceFamiliarity with Google WorkspaceInterest in wellness or healing environmentsCompensation & Benefits$20–$23/hour depending on experienceGratuitiesPaid sick timeFree yoga classesFree spa accessDiscounted spa servicesRetail discountsOpportunities for growth into leadership rolesWork EnvironmentFlow Motion is a unique wellness space featuring Himalayan salt rooms, crystal environments, yoga studios, and therapeutic modalities designed to help people restore balance.Our team members become part of a community focused on healing, personal growth, and meaningful work.To ApplyPlease submit:ResumeCover letterThree professional referencesIn your cover letter, please tell us:What sets you apart from other applicantsYour experience managing multiple responsibilitiesWhy you believe you would thrive in a fast-paced wellness settingBecause this role requires attention to detail, we include a short application challenge.In your cover letter, please answer the following question:Imagine a guest arrives at Flow Motion feeling overwhelmed and unsure what service they should book. In 2–3 sentences, describe how you would guide that conversation.Please include the word SANCTUARY in the subject line of your email or cover letter so we know you read the entire job posting. Applications missing any of the above may not be considered.