Director of Catering Conference Services

Position SummaryThe Director of Catering & Conference Services is responsible for the overall leadership, commercial performance, and operational excellence of the catering and conference services department.This leader will oversee departmental strategy, revenue growth, team performance, client satisfaction, and cross-functional execution while ensuring the hotel delivers exceptional meetings, events, and catered experiences. The ideal candidate is a strategic thinker who can lead at a high level while remaining connected enough to the operation to support complex events, major client relationships, and critical business needs.Key ResponsibilitiesLead the overall catering and conference services operation, with accountability for revenue growth, client satisfaction, team performance, and operational excellence.Drive proactive business development, strategic sales efforts, and revenue optimization across corporate, association, social, wedding, and local market segments.Lead, coach, and develop the Catering & Conference Services team, fostering accountability, collaboration, and exceptional service standards.Oversee the full client journey from initial inquiry through event execution and final follow-up, ensuring seamless communication, strong partnerships, and outstanding guest experiences.Serve as the senior point of contact for VIP clients, complex business opportunities, escalated service matters, and high-profile events.Manage departmental budgeting, forecasting, financial performance, and administrative compliance while identifying opportunities for process improvement and operational efficiency.Partner closely with Sales, Banquets, Culinary, Front Office, and Food & Beverage teams to ensure aligned execution and maximize total hotel revenue.QualificationsMinimum 7+ years of progressive hotel catering, conference services, and event leadership experience in a full-service hotel environmentDemonstrated success leading catering/event revenue growth and managing high-performing teamsStrong background in hotel catering sales, conference services operations, and client relationship managementProven financial acumen including budgeting, forecasting, profitability analysis, and revenue strategyExceptional leadership, communication, negotiation, and organizational skillsAbility to lead strategically while maintaining operational credibility in a fast-paced environmentHilton experience preferredWhat We’re Looking ForThe ideal candidate is:A strategic and commercially minded hospitality leaderStrong in sales, negotiation, and revenue growthA confident people leader who develops talent and drives accountabilityOperationally credible and respected by cross-functional partnersPolished, relationship-driven, and guest-focusedCalm under pressure, decisive, and solutions-orientedExperienced leading both corporate and social event businessBenefitsWe offer a comprehensive full-time benefits package including:Medical, Dental, and Vision Insurance401(k) with Company MatchPaid VacationHoliday PayLife InsuranceHilton Team Member Travel BenefitsDynamic and growth-oriented leadership environment