Guest Service Agent

Guest Service AgentSedona Staffing Services0 PositionsID: 56150593Posted On 05/06/2026Job OverviewLocation: Amana, IaGuest Service Agent $15+ Based on experienceFlexible availability, weekends and Holidays required.Local Background Check requiredPosition SummaryWe are seeking a friendly, professional, and customer-focused Front Desk Agent to join our hospitality team. This role is responsible for providing exceptional guest service while managing front desk operations, reservations, and guest communications. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and is committed to creating a welcoming experience for every guest.Key ResponsibilitiesGreet guests warmly upon arrival and assist with check-in and check-out proceduresRespond promptly and professionally to guest inquiries, requests, and concernsManage reservations, cancellations, and modifications accurately using the hotel booking systemProvide guests with information regarding hotel amenities, local attractions, and available servicesMaintain a clean, organized, and professional front desk and lobby areaEnsure guest records and account information are accurate and up-to-dateCollaborate with housekeeping, maintenance, and other departments to meet guest needs and ensure smooth hotel operationsHandle cash, credit card, and other payment transactions accurately and securelyUphold hotel policies, procedures, and service standards to ensure guest satisfaction and safetyAssist in resolving guest issues professionally and efficientlyPerform additional duties as assigned by managementQualifications:High school diploma or equivalent required; additional hospitality training is a plusPrevious customer service, hospitality, or front desk experience preferredExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to remain calm, professional, and solution-oriented in a fast-paced environmentBasic computer proficiency and experience with reservation or property management systems preferredFlexible availability, including evenings, weekends, and holidaysPositive attitude with a genuine passion for helping guestsHow to apply:Email resume to cedarrapids@careerpros.comSedona Staffing is an equal opportunity employer.Primary Contact345401Sedona StaffingHuman Resources,563-556-3040PhonePhonePhoneFaxinfo@careerpros.comEmailTrueTrueTrueJob DetailsCategoriesCustomer ServiceEnvironmental/Quality Assurance/SafetyFood and BeverageHotel/Hospitality/TourismHousekeeping/JanitorialLaborMaintenance/RepairSales/ServiceSkilled Labor TradesLocationAmana, IAJob TypeEmployeeFull/PartPay/Salary0.00QualificationsEducationHigh School/GEDCompany ID352Job REQ #56150593Positions0Start Date20260506End Date20260606Featured JobTH AdTH CommentsSimilar JobsCustomer Service RepresentativeFidelity Bank & TrustService Representative - LicensedCottingham & Butler/ SISCOFinancial Service RepresentativeCottingham & Butler/ SISCOHealthcare Customer Service InternshipMedline IndustriesClient Service RepresentativeCottingham & Butler/ SISCOService SupervisorCottingham & Butler/ SISCOCustomer Service/Sales RepresentativeExpress Employment ProfessionalsClient Service Representative (CSR)Kunkel & Associates, Inc.Customer Service RepresentativeCottingham & Butler/ SISCOSeasonal Client Service RepresentativeCottingham & Butler/ SISCOShare this JobSedona Staffing ServicesAbout the CompanySedona Staffing Services is a Certified Woman Owned, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of NPAworldwide, a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.In summary, Sedona specializes in finding the right fit for both job seekers and businesses.Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.