Work at Home Customer Service Agent (Entry Level/Fully Remote) HGS - Hinduja Global Solutions

Job Description Your Impact: As a Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.So, what does a day in life for a Customer Service Representative look like?Communicate with customers through inbound calls, outbound calls and email channelsIdentify customer needs through active listening, emotional intelligence and asking follow‐up questionsUse the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate informationDocument customer needs, interactions and outcomes in the appropriate tool or systemCreate a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of serviceReceive regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicatorsWhy Choose Us? HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world's leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:Starting pay of $11 – $14 hourly with overtime opportunitiesBest in class medical, dental, vision benefitsTuition reimbursementRefer‐A‐Friend bonusesEmployee assistance programsFlexible schedule optionsCareer advancement in a fast growing organizationPeople‐focused environment where you'll make lifetime connections and friendshipsWhat we are looking for: Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people's day! If you're compassionate, energetic, bold and understand how one interaction can make a big difference, you'll love this opportunity!Requirements:You're at least 18 years of ageYou have a High School Diploma or equivalentYou have some flexibility as business needs may change; we operate 7 days a week with a variety of schedule optionsYou have at least 6 months of customer service experience and you understand the value of coaching/feedbackDemonstrate a caring, supportive and friendly nature in every interactionComputer savvy, comfortable sitting at a desk and working with multiple monitorsResults oriented and comfortable providing customers with recommendations and solutions#J-18808-Ljbffr