IT Operations Manager

This job was posted by https://joblink.maine.gov : For more information,please see: https://joblink.maine.gov/jobs/1336676We are seeking an experienced, knowledgeable**I.T. OperationsManager**to lead and oversee our organizations I.T. operations,including Help Desk services, infrastructure, and cybersecurity. Thisposition is 40 hours per week and based out of our Lewiston Office.Essential Duties**: Perform the usual duties of a manager by leading, motivating, andimplementing the Agencys policies and procedures, managing budget,maximizing performance and morale, and ensuring compliance of rulesand regulations. Responsible for leading Help Desk operations to ensure timely,high-quality resolution of user issues, lead cybersecurity program,and oversee Microsoft cloud environments. Responsible for directing the administration and ongoing managementof the network, telecommunications, and infrastructure systems(LAN/WAN/VPN, servers, storage, and virtualization); ensure highavailability, performance, and reliability; and oversee advancedtroubleshooting, fault resolution, and vendor-supported issuemanagement. Serve as the primary liaison between the agency and external ITvendors, including managing vendor performance and service delivery.Benefits Comprehensive benefits package including health, dental, vision,life, short and long-term disability, accident, critical illness &hospital indemnity Paid Time Off (up to 18 days for full-time employees) Up to 13 paid holidays per year 403(b) pension plan with agency contribution and match Community Concepts is a qualified employer under the Public ServiceLoan Forgiveness (PSLF) programDesired Qualifications Bachelor\'s degree in a technical discipline or minimum 7 yearsrelated job experience in I.T. 7 to 10 years experience with networking, server, and VOIP systemsis required Network + CCNP, and/or Microsoft associate level certification(s) orhigher preferred Minimum three years of supervisory experienceOther Requirements:**experience with virtual systems such as VMware orHyper-V; strong working knowledge of Windows, Microsoft O365, andMicrosoft Azure; experience with Meraki network devices; experience withUbiquiti switches and wireless access points; must be a self-starter andability to work as part of a team, independently, and as a leader;strong written and verbal communication skills; ability to workpositively with people with varying levels of computer competencies andat all organizational levels; pre-employment physical, SBI, DMV, MaineSex Offender Registry, DHHS fingerprinting, fraud, and federal debarmentbackground checks must be completed upon offer of hire and as acondition of employment; valid drivers license and travel within theservice area is required.Community Concepts, Inc. is an Equal Opportunity Employer and Provider,committed to fair employment practices in full compliance withapplicable laws. Qualified applicants shall receive consideration foremployment without regard to religion, national origin, age, disability,ancestry, physical or mental condition, or any other legally protectedcharacteristic. Please request any necessary accommodations toparticipate in the application process.*