General Manager

Your Opportunity General ManagerCommunity Choice FinancialBrookhaven, MS As a General Manager (GM), you’ll provide reliable financial solutions to help customers manage everyday challenges. As the driving force behind the store’s success, you’ll manage daily operations and lead your team to grow revenue, uphold compliance, and build brand loyalty through world‑class customer service. It’s a high‑performance, customer‑focused environment designed to inspire growth and innovation. While you’re pouring into your team’s development, we invest in your growth through hands‑on coaching, executive exposure, and development programs. Your drive for results and passion for people will be paired with our comprehensive training to give you the tools to make an impact on your team, customers, career, and earning potential. What We Offer Hourly pay: $19.25. Eligible for performance bonuses. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system, full of e‑learning modules. Cross‑brand training that enables you to move into opportunities at any one of our eleven brands across the country. Performance‑based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program. Company‑Sponsored life and AD&D insurance. Basic and Enhanced voluntary benefits such as dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services, and pet insurance. Free access to mental health resources, life coaching, and more through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Relaxed, business casual dress code that includes jeans and sneakers. *Based on current benefit offering, which is subject to change. Certain benefits are subject to the terms and conditions of the governing plan documents. What You’ll Do – Essential Duties and Responsibilities Manage overall store performance by meeting or exceeding company performance standards. Coach, lead, and develop all team members to build new business and increase store growth by training on systems, company standards, account management, recovery, job duties, and performance reports. Lead local marketing strategies, business‑to‑business partnership opportunities, obtain referrals, host and participate in community and in‑store events to drive growth and revenue. Examine, evaluate, and process loan and pawn applications and all relevant transactions, assessing risk within established limits. Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or district manager. Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures and train new staff in keyholder duties. Participate in the selection, review, hiring, and retention of new employees. Develop work schedules in accordance with budget, workloads, and store needs to ensure optimal staffing. Handle complex customer situations that arise with integrity and professionalism. Monitor and maintain internal and external store appearance and address facility needs, including scheduling maintenance services and overseeing planogram and promotional materials. Perform duties outside the office when applicable, including on‑site vehicle appraisals, store errands, and external marketing. Work efficiently in a rapidly changing and fast‑paced environment, handling multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. What We’re Looking For – Qualifications and Skills High school diploma or equivalent. Minimum two years of experience in a supervisory or leadership role in retail, finance, service, or related industries. Excellent verbal and written communication skills. Proficiency in using phones, point of sale, Microsoft Office, and other systems. Valid driver's license, auto insurance, and personal vehicle. Mileage compensated. Must be at least 18 years of age (19 in Alabama). Background check required. Ability to meet physical demands of the position, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard. Nice to Haves – Preferred Qualifications and Skills Associate’s degree or higher. Experience in check cashing, document verification, and money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. CCF is steadfast in our commitment to help people across the country get access to the short‑term financial services they need when they need it the most. Equal Opportunity Employer The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. #J-18808-Ljbffr