Bilingual Member Care Advocate

A company is looking for a Member Care Advocate (MCA) - Bilingual. Key Responsibilities Handle a high volume of inbound calls from English and Spanish-speaking members, ensuring respectful and solution-oriented interactions Manage member inquiries, providing accurate information and aiming for first-call resolution Guide members in accessing appropriate services and resources, including virtual care and second opinions Required Qualifications Bilingual proficiency in English and Spanish is required Bachelor's degree with 2 years of healthcare experience, or 5 years of relevant healthcare experience Experience with VoIP phone systems and handling a high volume of calls Robust knowledge of Google apps, Apple products, and customer relationship management software Ability to complete an 8-week paid training period with no planned time off